Flor Cano Email & Phone Number

Houston, Texas, United States

- Meet with prospective and current (or returning) students (and their families) to determine financial aid eligibility and provide guidance to them about financial aid-related applications and documents - Provide clarifying information or examples to students (and/or their families) when they complete their FAFSAs.- Review ISIRs in order to identify verification or C code requirements. Identify and take action to assist with the process of following-up, collecting, and then reconciling documentation needed to resolve verification and C code obstacle- Perform Entrance and Exit counseling by meeting with students, which should be completed within 30 days after a student’s last day of attendance.- Collect appropriate documentation to process financial aid funding in a timely and compliant manner.- Create and present an appropriate budget to a student and then package the student (i.e., schedule their financial aid award(s)). Monitor subsequent aid disbursements to ensure funds are credited to students’ accounts in a timely manner- Maintain consistently clean and accurate financial aid files which demonstrate institutional compliance with federal, state, and accreditation agency requirements as well as internal policies and procedures.- Complete weekly financial aid reports (e.g., data regarding student packaging, cash flow, balance to scheduled, FA holds, etc.) and provide daily updates to the Director (or Assistant Director) of Financial Aid- Provide excellent customer service by responding clearly, accurately, and timely to student questions or concerns.- Comply with departmental procedures and policies, as well as regulations or rules imposed by federal entities, state agencies, and/or accrediting bodies.

Houston, Texas, United States

- Provides information to students and parents who are interested in financial aid programs.- Verifies accuracy of financial aid awards. Triages issues to higher level specialists/advisors/managers as needed- Assists students and parents with the entire application and disbursement process for all federal, state and institutional aid programs utilizing electronic processes developed by the Department of Education- Advises students on how to complete Loan Entrance/Exit Counseling and filling out Master Promissory Note.- Provides accurate information regarding guidelines of major aid programs offered by Lone Star College and private donor scholarships

Houston, Texas, United States

- Manages incoming calls on several lines simultaneously, using a multi-line, computerized ACD Call Manager phone system.- Provides professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette.- Provides general information regarding campus and programs using printed and electronic reference materials.- Provides information regarding deadlines, dates, schedules and events.- Accesses information from various websites and databases in order to respond appropriately to inquiries.- Enters call log information into the Service-Now ticketing system.

Houston, Texas, United States

- Make calls and answer incoming calls to inform prospective applicants on the enrollment process - Responsible for tracking and reporting all student interactions and activities through Excel Spreadsheets and Service-Now, to ensure all metric-related goals are being met-Responsible for scheduling appointments with Admissions, Financial Aid and Academic Advisors- Make calls to notify students of any balance on their accounts before Drop for Non-Payment deadlines and any rewarded funds through Financial Aid that are ready to be accepted

Houston, Tx

- Acted as liaison between borrowers and third-parties such as loan servicers and the Department of Education to facilitate resolutions for delinquent borrowers in danger of defaulting-Coordinated presentations to communicate Financial Literacy programs and Exit Loan Counseling processes on campus-Responsible for tracking and reporting all student interactions and activities to ensure all metric-related goals are being met- Responsible for administrative activities: scheduling student presentations, processing mail-outs, faxing, filing, scanning- Met with potential starts and provided over-all general Financial Aid information and desired program costs and estimates

- Track and maintain student accounts throughout the collection process to ensure prompt payment of outstanding balances- Review student payment plans for completeness and accuracy of tuition and fees- Perform student account maintenance activities, including conducting account reviews, monitoring collection activities, and updating accounts in compliance with established company AR management policies and procedures- Prepare daily bank deposits, reconcile cash receipts, and complete Cash Receipts Journal for weekly submission to Corporate Office as required- Maintained bookstore operations