Flor Hernandez

Flor Hernandez Email and Phone Number

Investigations Specialist Team Lead @ Apex Systems
San Nicolás de los Garza, N.L., MX
Flor Hernandez's Location
San Nicolás de los Garza, Nuevo León, Mexico, Mexico
About Flor Hernandez

Flor Hernandez is a Investigations Specialist Team Lead at Apex Systems. Colleagues describe her as "I had the pleasure of working with Flor, she was a Team Manager at the time but definitively had the skills of an Account Manager already, her dedication and professionalism with her Team always stood up and I have never met anyone with more patience than her, I witnessed several critical scenarios where she kept her cool at all times, in top of that she always had a strong focus on making sure she was constantly adding value to what she does on a daily basis, kudos to you Flor!!!!"

Flor Hernandez's Current Company Details
Apex Systems

Apex Systems

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Investigations Specialist Team Lead
San Nicolás de los Garza, N.L., MX
Website:
apexsystemsinc.com
Employees:
13541
Flor Hernandez Work Experience Details
  • Apex Systems
    Investigations Specialist Team Lead
    Apex Systems
    San Nicolás De Los Garza, N.L., Mx
    View
  • Apex Systems
    Customer Support Team Lead
    Apex Systems Oct 2022 - Present
    Mexico
    Trust and Safety Team Lead
    View
  • Sutherland
    Customer Service Team Manager
    Sutherland Sep 2021 - Sep 2022
    Monterrey, Nuevo León, Mexico
    Administrative task, leading and supervising agents from Mexico and Jam (when required),presenting results to the client with monthly business review and bi weekly meetings.Heading and being the main point of contact for the program.
    View
  • Sutherland
    Virtual Team Manager
    Sutherland Feb 2021 - Sep 2021
    Monterrey, Nuevo León, Mexico
    Promoted as Virtual Team ManagerDeveloping Customer Support Manager skills, Coaching and Internal Sutherland Knowledge and process.
    View
  • Sutherland
    Mentor
    Sutherland Oct 2020 - Feb 2021
    Monterrey, Nuevo León, Mexico
    Sharing best practices, coaching and helping teammates on our team. Assisted other LOBs taking supervisor calls or provide assistance when need it and giving a real interaction examples to new hires.
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  • Sutherland
    Customer Service Representative
    Sutherland Jun 2020 - Feb 2021
    Monterrey, Nuevo León, Mexico
    Customer Service for Card ServicesHandling interactions with clients and help them to solve their issues as soon as possible showing Sutherland Quality standard.
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Frequently Asked Questions about Flor Hernandez

What company does Flor Hernandez work for?

Flor Hernandez works for Apex Systems

What is Flor Hernandez's role at the current company?

Flor Hernandez's current role is Investigations Specialist Team Lead.

Who are Flor Hernandez's colleagues?

Flor Hernandez's colleagues are Maria Markomanolakis, Emily Pitt, Ralph Jason Baniqued, Amanda Harris, Ramesh Dare, Mohd Adil, Adam Gooch.

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