Flor Mansilla is a Director of Customer Success at Busuu. They possess expertise in market research, marketing strategy, marketing research, business strategy, customer insight and 16 more skills. Colleagues describe them as "I was given the opportunity to manage Flor for 5 years as we embarked (together) on our Global Key Account program where Flor would be responsible for providing and enhancing the value of some of our largest, global clients. I immediately recognized Flor's exceptional ability to be adaptable, flexible, and collaborative. Because this was a new program and approach to client support, it required new skills and an innovative spirit so Flor could identify new ways to stay engaged with clients in a scalable way. She also had to act as a project manager where she was coordinating timely and consistent support from various resources and regional teams who were responsible for account maintenance and expert analysis. With me being in Chicago and Flor in London, it exemplified Flor's ability to be a self-starter and dedicated to always doing what is best for our brand and our client's success. Flor's transition into management was equally impressive. She is well-known by her team as a manager who leads by example and supports her team members at every turn. She continues to be a strong manager who challenges her team members appropriately and rewards them with high-level visibility and exposure. She merges and cultivates their passion for doing what is right for the client and what is right for our business. I continue to enjoy working with Flor and any business would be better for having her. Around our business, she has built a reputation for being completely reliable and continuously represents our brand in the most professional, knowledgeable manner. She is a brand ambassador who truly cares about the success of our clients. " and "Flor is organised, passionate about her work and always has her clients' best interests top of her mind. Her in-depth knowledge of the clients she works with, her expertise in research and insights, and her passion for the Food & Drink trends have combined to deliver great value both for her clients, and for Mintel. "