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Silver Creeek

San Francisco Bay Area

MnM Mobile Installations provides services and solutions for fleet vehicles including exterior and interiorcameras, badge readers, GPS tracking, ignition interlock devices and alarm systems.Impact: Relieved the owner’s time by managing the day-to-day operations and team logistics.- Scheduling and calendar management for CEO- Prepared and edited executive presentations- Made travel arrangements- Coordinating, arranging and running logistics for staff and customer meetings- Employee and client event planning- Work closely with customers such as Facebook, Google and WDU

San Francisco Bay Area

Orchard Supply Hardware is an American retailer of home improvement and gardening products, headquartered in San Jose, California.Impact: Promoted from Assistant Manager to Store Manager in less than one year. As manager, moved from $6M to $10M dollar store due to high performance.• Recruited, hired, motivated and coached a team of 56 staff members, including 3 ASM’s, 12 FT and 44 PT employees. Developed a diverse, high performing team.• Analyzed store operational processes and business reports to pinpoint opportunities and problem solve issues related to replenishment and operations.• Directly responsible for the budgets, sales, expenses and profitability of a $10M store. Ensured department leads drove sales, improved gross margins and controlled shrink in their areas.• Oversaw customer service by communicating and managing company expectations. Handled and resolved escalated customer complaints and related issues.• Built creative product displays that effectively promoted sales. Worked with team to maintain proper stock levels, signing and pricing merchandise throughout the store.• Ensured store operated in full compliance with applicable laws, regulations and company policies. Responsible for workplace and store safety. Protected company assets (human, financial, product, physical plant and proprietary).

San Jose, Ca

Superdry plc is a UK branded clothing company, and owner of the Superdry label. Superdry products combine vintage Americana styling with Japanese inspired graphics.Impact: Helped open and build brand awareness for the San Jose store. Promoted from Assistant Manager to Store Manager during the holiday season.• Built a long-term plan to maximize sales opportunities and manage work budgets. Contributed to the strategic plan for the store, turning strategy into tangible actions and milestones.• Developed, supported and engaged the team in future vision to ensure high productivity and performance.• Ensured exceptional brand experience driven and showcased by optimizing product visual merchandising and customer service levels.• Complied with company policies and procedures, taking a consistent and fair approach with team members.

San Jose, Ca

Forever 21 is the authority on fashion & the go-to retailer for the latest trends, must-have styles & the hottest deals.• Created, promoted and oversaw a fun, profitable store by employing strong leadership and interpersonal skills.• Exceeded customer service expectations by focusing on providing visually appealing displays, and a commitment to outstanding client care.• Trained and developed team members, ensuring shortage control, workplace safety and mall/community involvement.• Used exceptional multi-tasking, organizational and prioritizing skills to streamline operations and manage a busy and dynamic environment.

San Jose, Ca

Inspired by rock and roll, fused urban edge, Steve Madden creates products that are innovative, sometimes wild and always spot-on-chic.• Achieved targeted productivity, sales and profitability by providing outstanding customer service.• Responsible for opening and closing the store, counting all money and sending reports to corporate managers.• Controlled inventory and assisted in merchandising the garments on the selling floor.