I'm a passionate teacher who's been helping ESL students improve their speaking skills. I have a genuine interest in ensuring my students' progress. It is always my goal to empower them through a meaningful and fun learning experience.
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Customer Service RepresentativeTalentpop Sep 2023 - PresentCosta Mesa, California, United States -
English Second Language TeacherTeacher'S School Online Education Jul 2023 - Feb 2024North Jeolla, South Korea
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English Second Language TeacherAcadsoc Ltd Feb 2019 - Oct 2023PhilippinesProvide English lessons to Chinese students and professionals, as well as students who will take international exams like IELTS and TOEFL. Assessing their progress, writing reports, analyzing their areas of opportunities and providing suggestions. -
Sales And Order Support Specialist (Macy'S)Alorica Aug 2017 - Jan 2018Lipa, Calabarzon, Philippines• Assist customers in placing online orders and resolve issues about delivery, complaints and refund. -
Billing Consultant And Digital Chat Support (Telstra)Ttec Mar 2013 - Jun 2017Lipa, Calabarzon, Philippines• Resolve billing dispute, answer account related inquiry, enhance customer value by suggesting appropriate plans and provide technical assistance when needed. -
Technical Support SpecialistConvergys Feb 2010 - Jun 2010Makati, National Capital Region, Philippines• Assist customers in setting up their home phone, internet and entertainment TV service and troubleshooting issues that arises.
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Desktop Support SpecialistTeletech Philippines Jul 2008 - Jan 2010Lipa, Calabarzon, Philippines• Provide full technical support from computer set up to hardware installation. Fix operating system related issues. Provide basic support for internet connection and pre-loaded soft wares such as email client, burning soft wares, antivirus and media center. -
Billing SpecialistConvergys Nov 2006 - Apr 2008Makati, National Capital Region, Philippines• Answer customers’ account related inquiries, process subscription cancellation and payment request.• Walk customers through installation process for application like yahoo messenger apps and games]
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Customer Service Representative /Quality Assurance AnalystTeleperformance May 2005 - Oct 2006Pasig, National Capital Region, Philippines• Assist customers regarding bill payments, plan changes and bill disputes. Increased customers value by upselling, and help customer reset their voicemail passcode.• Monitor live calls of agents to make sure they are following the guidelines set by the client. Send reports to the client liaison and uploading recordings to the client’s library.
Flor Pinon Education Details
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Mass Communication/Media Studies -
Kolehiyo Ng Lungsod Ng Lipa
Frequently Asked Questions about Flor Pinon
What company does Flor Pinon work for?
Flor Pinon works for Talentpop
What is Flor Pinon's role at the current company?
Flor Pinon's current role is ESL Teacher /Customer Service Specialist.
What schools did Flor Pinon attend?
Flor Pinon attended San Sebastian College - Recoletos De Manila, Kolehiyo Ng Lungsod Ng Lipa.
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