Flor Ticas Email & Phone Number

• Effectively manage a team of 5 people to exceed production goals• Coordinate the day-to-day operations of the branch in accordance with established policies & procedures while ensuring that quality service standards are maintained.• Acting as Branch Manager in his/her absence.• Responding to questions and/or provides information upon request from members (internal & external).• Processing requests/transactions as appropriate.• Assisting members and potential members… Show more • Effectively manage a team of 5 people to exceed production goals• Coordinate the day-to-day operations of the branch in accordance with established policies & procedures while ensuring that quality service standards are maintained.• Acting as Branch Manager in his/her absence.• Responding to questions and/or provides information upon request from members (internal & external).• Processing requests/transactions as appropriate.• Assisting members and potential members in understanding and utilizing Credit Union products and services• Helped to train all new employees on branch operations and daily tasks due to my knowledge and seniority with the credit union• Complete monthly audits on entire branch; vault, cashier checks, drawers, keys, and alarms• Assisting consumer lending department on opening all new accounts for loan applicants Show less

• Taking all phone calls and emails for all members• Assisting all members with transactions, new accounts, and online banking• Managing all new accounts coming in are processed and verified same day• Completing all virtual mailboxes and reaching out to members same day

• Process all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.• Balance each day’s transactions and verify cash totals.• Give prompt, efficient and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets• Open new member accounts and provide information to new and prospective members by explaining and… Show more • Process all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.• Balance each day’s transactions and verify cash totals.• Give prompt, efficient and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets• Open new member accounts and provide information to new and prospective members by explaining and cross-selling Credit Union products and services.• Open new checking/savings accounts direct deposits ATM cards CD/IRA/Money Markets• Present loan product options Show less

• Assisting customers with transactions. • Balance daily transactions and verify cash totals as well daily branch balancing • Referring products to our customers.