Flora Alves Email & Phone Number

Sydney, New South Wales, Australia

• Accurately documenting and recording all customer interactions to maintain a comprehensive record using CRM software and Finpower.• Promptly notifying Team Leaders and Managers of any potential risks or breaches to uphold organizational standards.• Collaborating to identify opportunities for process improvements.• Assisting customers with a range of account inquiries, including document requests, account adjustments, payment arrangements, and resolving IT issues.• Communicating effectively with customers through both verbal and written channels to address their needs and concerns.• Handle customer complaints and inquiries in a professional and empathetic manner, striving to achieve positive outcomes and maintain customer loyalty.• Meet performance targets related to response times, customer satisfaction scores, and resolution rates.

This role saw me project management teams in 5 train stations across Sydney, ensuring all touchpoints were properly disinfected. This requires me to oversee team performance and progress, schedule all activities and provide training for new staff.Key responsibilities include:• Reported the disinfection process and enforced all company security policies and procedures.• Monitored the train schedule, dealing with the delays and cancellations of the trains.• Reported to the supervisor any change in our schedule and accidents that occur in our workplace.• Managed supplies inventory and purchase orders whenever necessary.• Conducted the Toolbox Talk with the team members.

Sydney, New South Wales, Australia

I successfully helped manage a project from initiation to completion in the beverage distribution sector. Although the internship program was short, I was able to apply the knowledge acquired in my studies about processes and planning. A key achievement was my identification of the causes of the issues in the distribution line and devised the solutions to reduce the rework, saving a considerable amount of time and resources.Key responsibilities: • Monitored and reviewed ongoing work programs to make effective use of resources and deliver agreed objectives.• Reported all accidents, incidents, and hazards to the supervisor.• Performed measurement and analysis (time and motion studies).• Applied my project management skills to the company’s projects.• Updated spreadsheets, analysed data, and proposed improvements.

Brazil

The company has been operating for over 20 years, serving various areas of the industrial sector with regard to fluid displacement. My role was to study the equipment design brief and develop a range of solutions. My design of an oil treater for gas/oil/water separation resulted in an increase in equipment sales by 17%.Also, it was part of my responsibilities: • Defined technical specifications of equipment for phase separation in the petrochemical area. • Contacted companies in the sector for quotation and exchange of know-how.• Creation of project reports. (PDCA methodology).• Worked productively with others in evaluating problems and alternatives.• Processed invoices and billings; maintained records.• Maintained adequate supply inventory; ordered supplies as needed.

I played a crucial role in the organization of the CEW event, which was hosted by the Chemical Engineering students at the University. Our primary objective was to foster academic integration by exploring current topics in Chemical Engineering and related fields. Leading up to the event, I assumed the responsibility of coordinating the team's activities, delegating tasks, and reviewing them for accuracy.Key Responsibilities:• Developed project briefs, estimated costs, and created schedules.• Strategized the allocation of resources, including equipment, materials, and staff.• Oversaw the procurement process and managed external service providers.• Ensured timely completion of the project within the designated budget.• Maintained comprehensive records of completed work, incurred costs, and materials utilised.Achievements:• Successfully delivered the project within the scheduled timeframe and allocated budget, thereby benefiting more than 200 chemical engineering students. Our efforts were acknowledged by the university for our outstanding work.• Enhanced the value of the event by inviting prominent industries in the city to share insights into their daily operations and challenges, thus enriching the experience for attendees.

Brazil

Over the course of two years, I engaged in a laboratory research project focused on enzymatic bioelectrodes that utilised ammonium-based protic ionic liquids. The purpose of this research was to design biofuel cells and biosensors with practical applications.Key Responsibilities:• Prepared samples meticulously for analysis purposes.• Maintained well-organised records of both sample preparation and analysis.• Conducted testing following laboratory work instructions, test methods, preparation instructions, and manuals.• Independently prioritized, scheduled, and executed tests and experiments.• Utilised equipment to gather vital physicochemical data necessary for the construction of a biosensor.• Accurately and promptly entered data into specific software.• Evaluated, interpreted, and effectively communicated experimental results to relevant personnel through clear and accurate summaries and reports.• Analysed the physicochemical properties of substances and devised practical laboratory procedures for biosensor development.Achievement:• I successfully devised and executed laboratory operations aimed at creating a biosensor capable of detecting hydrogen peroxide. The biosensor proved to be both sensitive and cost-effective, offering a viable alternative for detecting hydrogen peroxide in adulterated milk samples.

Advanced Diploma, Project Management

Diploma, Project Management

Bachelor'S Degree, Chemical Engineering

Bachelor'S Degree, Communication, General