Flora Chen Email and Phone Number
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• Chief of operation officer role for Microsoft Taiwan• Nearly 20 years of experiences as professional cross-area manager.• Ability to direct complex and cross-region projects from concept to fully operational status.• Goal-oriented individual with strong leadership capabilities and drive for result.• Organized, highly motivated and detail-directed problem solver.• Proven ability to work in unison with staff, volunteers, and board of directors.• Managed big organization of 50-200 people, including the function of customer facing, technical engineering and operation.
映光領導力教練工作室 Light Up Leadership Coaching Studio
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Founder映光領導力教練工作室 Light Up Leadership Coaching StudioTaiwan
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Chief Operating OfficerMicrosoft Jan 2021 - PresentTaipei City, Taiwan -
Microsoft 365 Business Group Lead微軟 Sep 2019 - Jan 2021Passion in helping people to grow and achieve more with growth mindset and smart technology.
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Director, Apac & Gcr微軟 Mar 2017 - Sep 2019TaiwanDirector, APAC and GCR lead, Customer support and servicesLed more than 140 cross-region organization among APAC and GCR to deliver the second to none business result to global enterprise customer by helping them achieve more. Successfully led the huge organization and business transformation by building up the culture of growth mindset and customer obsessed, empower team to deliver great business result under huge change.
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Director, Taiwan Lead, Customer Service And Support微軟 Oct 2013 - Mar 2017TaiwanLed the 80-people technical support team to cover remote and onsite support to provide best in class service to enterprise customers. Accelerated the transformation by building up cloud support capability, building high performing and self-motivated team to drive business impact, cloud consumption and won customers’ trust.
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Director, Customer Service And Consumer Technical Support, ApgcMicrosoft Jan 2008 - Oct 2013Apac And GcrLed 12 people, 400 vendor agents in 6 vendors among GCR, APAC and IndiaManaged customer Service, consumer technical support with diversity and cross regional team.
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Director, People And Organization Capability, Human ResourcesMicrosoft Nov 2006 - Jan 2008Hk And TaiwanDrove MS Taiwan and HK people and organization capability development to meet future business growth thru the targeted talent program
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Director, Customer & Partner ExperienceMicrosoft Jul 2003 - Nov 2006TaiwanDrove MS Taiwan customer satisfaction to be one of the top subsidiaries among Asia by planning, execution with business group and create internal customer service culture.
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Manager, Operational Excellence Dept.Fareasttone Company May 2000 - Jun 2003TaiwanLed 60 people organization to manage all the sales/service skill, customer service, new product, system training to increase the operation efficiency and effectiveness by designing, implementing and managing all the operation project, process, training and quality control.
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Tqm SpecialistHewlett-Packard 1990 - 2000TaiwanTo lead, implement and facilitate the customer programs/process in HP Taiwan. Collect, analyze customers' feedback, follow up corrective actions and provide solid analysis and reports to Management Team to increase customer satisfaction. Provide training, consultation and value-added services to HP Taiwan, Channels and Customers.
Flora Chen Skills
Flora Chen Education Details
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Master
Frequently Asked Questions about Flora Chen
What company does Flora Chen work for?
Flora Chen works for 映光領導力教練工作室 Light Up Leadership Coaching Studio
What is Flora Chen's role at the current company?
Flora Chen's current role is Founder.
What is Flora Chen's email address?
Flora Chen's email address is fl****@****ail.com
What is Flora Chen's direct phone number?
Flora Chen's direct phone number is (425) 882*****
What schools did Flora Chen attend?
Flora Chen attended Baruch College, Baruch College.
What skills is Flora Chen known for?
Flora Chen has skills like Business Strategy, Management, Project Management, Coaching, Program Management, Business Transformation, Organizational Culture, Cross Functional Team Leadership, Training, Cloud Computing, Customer Relationship Management, Strategic Planning.
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Flora Chen
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