• Acted as interface between pricing and sales partners and IT for gathering of requirements that supported streamlining of pricing processes. Facilitated and participated in user acceptance testing. Conducted ongoing analysis/reporting to identify opportunities for process improvement. • Led ongoing deal desk calls/listening sessions between pricing analysts and sales personnel to review processes, develop optimization strategies and discuss and resolve pricing process issues that affected timely quoting. • Played an integral role in identifying and correcting errors in an automated pricing tool that prevented the loss of $3.3M in revenues while maintaining compliance with Federal business guidelines. • Minimized capital expenses by more than 50% and generated competitive custom pricing by directing cross-functional product evaluation of service cost elements and identifying effective provisioning changes.• Improved operational productivity and minimized pricing interval to five days or less by collaborating with IT to transform manual pricing procedures into an automated pricing system.• Accelerated revenue growth from customer service migrations by securing alignment with Finance & Legal in the removal of auto renew contract language.• Earned client satisfaction and trust by assisting Sales personnel in meeting client due date through executing short-term workaround after failure of standard automated process.• Developed human-driven processes that reduced quoting intervals and improved operational efficiencies.• Facilitated development of internal audit methods and practices that identified and drove awareness of key operational breakdowns that ensured compliance to FCC rules and standards accordingly. • Amplified business productivity by generating detailed pricing policy, program, and process documents.

Developed innovative, market based pricing and associated contract terms and conditions for enterprise business customers in response to their requests for custom pricing. The pricing was provided in time frames that satisfied the customer requirements and maximized company profitability. Performance in this function required: identification and through understanding of customer/Account Team requirements for complex proposals; understanding and analysis of competitor’s products and services and investigation of market prices by geography and industry; solicitation of all appropriate investments from Engineering organizations and development of a comprehensive incremental costs analysis; establishing the price and summarizing and presenting the relevant financial details and strategic terms and conditions to the appropriate department leaders for approval; identification and participation in the resolution of legal, regulatory and contractual issues during negotiations; assurance that sold applications were billed in a timely manner.

Identified/defined business customer requirements pertaining to internetworking applications. Developed network designs and ascertain/complied all investments and expenses associated with development and implementation of client systems. Provided technical implementation coordination for sold systems. Evaluated, recommended and authorized purchase of vendor equipment in support of customer system delivery. Frequently had customer contact. Interfaced and provided consultative services to various organizations including Marketing, Product Management, Operations, and Network Engineering.

Supervised fourteen (14) union employees. Coordinated the assignment activities with residence, business, complex and facility assignments activities including interfacing with Engineering and Construction Control Center. Interfaced with various departments to provide and maintain customer services; monitored work load and made force adjustments to meet work load and service demands. Trained and developed subordinates. Set objectives and standards for subordinates including improvement items, performance evaluations and quality audits.

Planned and implemented subscriber and trunk cable plant design. Coordinated the engineering/construction capital budget worth approximately $13 million.

Conducted equipment utilization study resulting in a $4.4 million investment associated with excess equipment. Identified district expenses resulting in a $42,000 savings in storage costs.