Flora Francis Email and Phone Number

April 2020-Jan 2021: EA to Chief Operating Officer, Chief Marketing Officer & Chief Technology OfficerJan 2021- Dec 2021: EA to Chief Brand Officer & Chief Technology OfficerDec 2021-Feb 2023: EA to Chief Brand Officer & Chief Growth OfficerMar 2023-Present: EA to Chief Marketing OfficerOctober 2023: Promoted to Senior EA to CMO

Executive Assistant to Rankin

I returned to creative agency, NOW, in 2016 to be the right-hand woman to CEO, Chairman, CSO, CCO & MD. The role also encompassed Office Management and HR admin. • Management of multiple complex diaries• Inbox management, including responding to emails where appropriate• Administrative support, including expenses and timesheet completion• Presentation and document preparation for meetings & pitches• UK & international travel arrangements (including organising flights, hotels, car hire, visas & detailed itineraries)• Occasional personal life admin where appropriate• Coordinating (and budget keeping) of creative awards entries• Overseeing any office & building issues/maintenance• Working with CEO and MD to manage the Agency’s 'house' and social budgets• Assisting with organising Agency events (Summer/Christmas party, etc.)• Agency holiday admin (maintaining master Absence Record)• New starters HR admin, ensuring all relevant new starter documents are completed and filed• Managing and mentoring the Receptionist/Junior PA, including writing and delivering their annual appraisal• Keeping the Master Appraisal list up to date, ensuring all agency staff receive an annual review • Key emergency contact out of hours

A highly demanding PA role at worldwide ad agency JWT. Here I provided 1:1 support to the Global Business Director for the WPP Shell account, as well as general admin support for the wider senior team.• Diary management for GBD & senior team• Inbox supervision and streamlining for the GBD• Global & local travel arrangements (including organising visas & detailed itineraries) for GBD & senior team• Admin including expenses and timesheet completion for the GBD & senior team• Assistance with preparation for presentations, meetings and pitches• Organising client events (including Christmas party, Global Shell Conference and Cannes)• Organising team events (including Christmas Party, Summer Away Day & birthdays)• Maintaining global client contact databases & organograms

A busy and varied role based front of house at independent creative agency, Now. This role encompassed office support, running reception and providing PA support to the Client Services Director and Planning Director. • Answering & transferring all phone calls and meet & greet all visitors• Managing all office maintenance issues• Ordering and signing off invoices for all office consumables including stationery, catering etc.• Booking of couriers and travel, always in the most cost-effective way• Arranging meetings and events including setting up equipment and refreshments• Diary management to Client Services Director & Panning Director• Inbox supervision and streamlining for Client Services Director & Panning Director• Travel arrangements for Client Services Director & Panning Director• Admin including expenses and timesheet completion for Client Services Director & Planning Director

A client-focused role within the customer services department of a leading, global IT goods distributor.• Account managing all post-sales enquiries for several of Computer 2000’s large retail accounts.• Working closely with colleagues at all levels throughout the company, to meet the needs of clients• Recording data for returns on shared spread sheets with a confident use of Excel• Responding to an average of 125 customer queries daily, via phone, email and ASM• Raising replacement POs and RXs using SAP• Liaising, via phone and email, with couriers regarding delivery and collection of orders• Training new members of staff• Dealing with customer complaints in a confident and professional manner• Completing various admin’ tasks for the department manager and credit control department• Arranging meetings and conference calls via Outlook

Over the second half of my time in Australia, I worked as Receptionist & Administrator at global healthcare tech company, iSOFT. Duties here included:• Answering incoming calls and transferring them where appropriate• Greeting visitors and international guests at reception• Keeping the associate directory up to date• Sorting/distributing incoming mail and booking local/international couriers• Arranging transport for guests and associates• Issuing security passes for visitors and new associates• Co-ordinating meeting room bookings and catering for meetings and events

During a year living and working in Australia, I spent a few months as a Receptionist at the Sydney office of global finance company, Russell Investments. A fast paced role that required me to be polished and on the ball at all times. Duties here included:• Answering incoming calls and transferring them where appropriate• Greeting visitors and international guests at reception• Keeping the associate directory up to date• Sorting/distributing incoming mail and booking local/international couriers• Arranging transport for guests and associates• Issuing security passes for visitors and new associates• Co-ordinating meeting room bookings and catering for meetings and events• Various ‘ad-hoc’ administrative duties for the Facilities Manager and HR team

A customer service focussed role in the support centre at the company's UK head office.• Dealing with telephone queries and complaints from customers in a polite and efficient manner• Responding to an average of 35 emails from customers per day • Taking payment for online orders from customers over the phone• Extensive knowledge of products and company policies• Liaising with other departments and businesses on behalf of customers• Training new members of staff

After graduating I undertook a one-month internship at creative agency, YCN. This was a fantastic post-university position for me and an excellent insight into the professional side of the creative world.• Speaking confidently on the phone with representatives from numerous design agencies• Researching material for new projects and meetings• Compiling, franking and posting mail-outs for clients and other design agencies• Running errands around the studio and local area quickly and efficiently• Involvement, alongside professional illustrators and designers, with creative projects • Ensuring the customer and client database is up to date and organised• Updating the online directory and adding new books and magazines to the library