▪ Conducted PTE preparation classes for students aiming to study or work abroad▪ Developed customized lesson plans to cater to individual learning styles and needs▪ Provided constructive feedback and guidance to help students improve their speaking, listening, reading, and writing skills▪ Organized mock tests and practice sessions to familiarize students with the PTE exam format

▪ Created compelling copy for marketing campaigns, social media posts, and website content ▪ Tailored messaging to target audiences and maintained brand consistency across all communications▪ Conducted research to develop content strategies that resonated with customers and drove engagement ▪ Responsible for UI/UX of multiple systems, constantly launch UI optimization▪ Cooperating with publishers to realize overseas multi-version requirements and multi-language functions▪ Supporting art and program teams to updating and debugging the oversea versions(including Japan, Korea, America and South Asia)▪ Maintaining JIRA tracking report, ensuring all details are well-prepared

▪ Provided technical assistance to clients via phone, email, and live chat to resolve software and hardware issues▪ Conducted diagnostic tests, identified root causes of problems, and implemented solutions in a timelymanner ▪ Maintained detailed records of support tickets, troubleshooting steps, and resolutions for future reference▪ Installed, configured, and maintained software for optimal performance

▪ Designed and implemented Power BI reports and dashboards for data visualization▪ Conducted file archiving and data management tasks following company protocols▪ Assisted in resolving IT issues and inquiries, ensuring smooth operations

▪ Coordinated logistics, vendors, and attendees for corporate events, product launches, and community gatherings▪ Developed event concepts, timelines, and budgets, ensuring alignment with client objectives▪ Oversaw on-site event setup, execution, and post-event evaluations to identify areas for improvement ▪ Created promotional materials, coordinated social media campaigns▪ Liaised with internal teams, external partners, and clients to ensure seamless event execution▪ Analyzed event data, feedback, and metrics to measure success and make recommendations for futureevents