Flora Garcia Email & Phone Number

United States

Logistics IT

Albuquerque, New Mexico, United States

ServiceNow Engineer

Albuquerque, New Mexico Area

Provides technical assistance on hardware, software, or communication problems encountered by the Credit Union staff.Monitors and makes system updates/modifications for the Credit Union's desktop systems.Designs and develops software programs as directed.Modifies, tests, and installs hardware and software additions or replacements.Performs other related duties as assigned.To carry out assigned responsibilities with minimum number of errors according to established… Show more Provides technical assistance on hardware, software, or communication problems encountered by the Credit Union staff.Monitors and makes system updates/modifications for the Credit Union's desktop systems.Designs and develops software programs as directed.Modifies, tests, and installs hardware and software additions or replacements.Performs other related duties as assigned.To carry out assigned responsibilities with minimum number of errors according to established department standards.To maintain a solid understanding of PC's and a wide variety of hardware and software.To monitor and make the required updates and modifications to keep the Credit Union system current with new technological changes.To ensure good technical troubleshooting skills and a moderate ability to grasp the more technical aspects of networks and systems.To provide appropriate hardware and software support in a timely manner.To maintain a professional, courteous, and friendly atmosphere to all users.To keep management informed of key operation issues affecting the department.To maintain a dependable record of attendance and timeliness. Show less

United States

Provides technical assistance on hardware, software, or communication problems encountered by the Credit Union staff.Monitors and makes system updates/modifications for the Credit Union's desktop systems.Designs and develops software programs as directed.Modifies, tests, and installs hardware and software additions or replacements.Performs other related duties as assigned.To carry out assigned responsibilities with minimum number of errors according to established… Show more Provides technical assistance on hardware, software, or communication problems encountered by the Credit Union staff.Monitors and makes system updates/modifications for the Credit Union's desktop systems.Designs and develops software programs as directed.Modifies, tests, and installs hardware and software additions or replacements.Performs other related duties as assigned.To carry out assigned responsibilities with minimum number of errors according to established department standards.To maintain a solid understanding of PC's and a wide variety of hardware and software.To monitor and make the required updates and modifications to keep the Credit Union system current with new technological changes.To ensure good technical troubleshooting skills and a moderate ability to grasp the more technical aspects of networks and systems.To provide appropriate hardware and software support in a timely manner.To maintain a professional, courteous, and friendly atmosphere to all users.To keep management informed of key operation issues affecting the department.To maintain a dependable record of attendance and timeliness. Show less

• Deliver Easy Sales and Service in all interactions and communications with customers, associates and management.• Work a flexible schedule.• Determine and demonstrate understanding of customer’s needs.• Sell products and services which provide the total solution.• Perform basic and advanced technical system diagnostics and upgrades on customers’ technology.• Stay up to date on product information by completing training modules.• Adhere to all company policies… Show more • Deliver Easy Sales and Service in all interactions and communications with customers, associates and management.• Work a flexible schedule.• Determine and demonstrate understanding of customer’s needs.• Sell products and services which provide the total solution.• Perform basic and advanced technical system diagnostics and upgrades on customers’ technology.• Stay up to date on product information by completing training modules.• Adhere to all company policies procedures and safety standards.• Perform other related duties as assigned.• Convey appropriate product and services knowledge.• Ability to perform advanced technical system diagnostics and upgrades.• Exhibit Team CARE values.• On sites to client’s homes and offices to Perform basic and advanced technical system diagnostics and upgrades on customers’ technology. Show less

• Service and Repair Windows-based computer systems (Windows 7/Vista/XP) installation, configuration and upgrade of desktop and laptop computer hardware/software to client specifications.• Utilize Atrex to manage client work orders.• Provide general desktop/network support. • Virus detection and removal in all applications.• Supervise and train new service employees.• Record keeping to include, tech hours, daily/monthly revenue and document control.• Track performance… Show more • Service and Repair Windows-based computer systems (Windows 7/Vista/XP) installation, configuration and upgrade of desktop and laptop computer hardware/software to client specifications.• Utilize Atrex to manage client work orders.• Provide general desktop/network support. • Virus detection and removal in all applications.• Supervise and train new service employees.• Record keeping to include, tech hours, daily/monthly revenue and document control.• Track performance metrics utilizing customer surveys responses.• Answer customer questions about the services Sandia Offers.• Direct calls to appropriate team personnel.• Shipping/Receiving • Inventory control• Manage the sales and revenue for the Ebay Department Show less

• Answer customer questions about services• Scheduling of Technicians for on-site service calls• Place all warranty parts orders• Month end inventory• Follow-up with the customer to ensure that all expectations have been met

Continuing Education, A+ Certification

Cisco Academy

Network Support (Network+) 63312, A+ Certification

Security+ 63511

Education record