Flora Haji Email & Phone Number

Chicago, Illinois, United States

Provide business system analysis for compliance software application.

Greater Chicago Area

Gurnee, Il

Analyzing critical processes used in Global Pharmaceutical Organization Supply Chain departments for all product lines of business.Conducting on-site stakeholder interviews to gather information to document current processes and identify opportunities for streamlining and standardization.Making process improvement recommendations to management, and developing meaningful business metrics.Compiling data, and performing statistical analysis to generate IT business metrics to measure performance.Identifying and conducting case studies for critical processes to identify root causes of current process/project issues.

Define current state of the process for major health insurance processes. Create process maps for major processes. Measure and Analyze current process performance and Identify process improvements

• Coordinate Lessons Learned (Postmortem) activities at key milestones• Gathered and assessed positive and negative lessons learned• Communicated key lessons learned, their impact and plan to implement them to stakeholders• Updated processes as a result of lessons learned • Designed survey to capture Voice of Customer and prepared data analysis to make decisions to purchase a million dollar Automated Unit Test tools to help improve quality of development process specifically PCE (Phase Containment Effectiveness) of Code and Unit Test Phases. • Identified number of licenses needed for Automated Unit Test tools for teams in US, China, India and Brazil based on data analysis. • Updated process documents based on improvements• Liaison between Software Engineering SMEs/managers and Automated Unit Test vendor

• System Quality Manager for Mainline Programs. Enabled products to be shipped on time with quality.• Quality Manager for 3rd party suppliers. Enabled 3rd party software to be integrated with Motorola products. Monitored their metrics and helped them to align with Motorola quality initiatives. • Black Belt project to improve capability of formal technical review process resulted in savings of about $550K which exceed the goal.• Applied Black Belt principles to improve capability of critical processes.• Enabled the attainment of SEI level 4 by defining metrics to improve key processes capability. Received division award.• Defined metrics to identify readiness for testing phase of the project• Defined metrics to identify capability of formal technical review process• Provided training for software engineers on new processes and tools for ISO/SEI.• Consult product teams to assist with:o Analyze status and drive achievement of release quality through the use of project datao Preparing and analyzing fault predictions o Defining product team quality goals based on release, scorecard, and department quality goals o Investigating/resolving quality related risks and issues• Identified and managed training plans/needs for quality team. Mentored quality managers • Coordinate Lessons Learned (Postmortem) activities at key milestones • Co-Championed quality management activities & championed quality training to enable the attainment of ISO certification.