Flora Goldsmith, Pmp Email and Phone Number
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Flora Goldsmith, Pmp personal email
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With over 30 years of experience in Information Technology, Flora Goldsmith has participated in all stages of the systems development life cycle (SDLC) and is PMP certified. She is detail-oriented and a multi-tasker, with the ability to analyze and resolve problems and has consistently delivered quality changes under tight deadlines. She is known for effectively managing virtual teams and has led teams comprised of people from Brazil, India, the Philippines, and the U.S.As a results-driven leader, with a solid background in technical analysis and people management, she was able to reduce the production support budget, while also decreasing the ticket backlog. She has worked in both Waterfall and Agile environments. Her excellent project management and organizational skills have made it possible to deliver application development projects in a timely manner. Flora’s outstanding interpersonal and communication skills make it easy to work with all those involved in the project, including business owners, quality assurance testers, and the operational staff who use the finished product.
Express Scripts By Evernorth
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Senior Manager - Software Development EngineerExpress Scripts By Evernorth Jan 2015 - PresentSt. Louis, Mo, UsSince July 2018, managing a new team, dedicated to automating regression and functional test cases for the Home Delivery applications. Also involved in CICD (Continuous Integration and Continuous Deployment) and Release Management for these teams. Continue to manage the Home Delivery Pharmacy Batch team, responsible for Open Refill Transfers, Patient Profile Transfers, Military Treatment Facility Transfers, Auto-cancellation notifications, and other processes. Previously managed the Member Accounts Receivable, Order Processing, and the Production Support teams, for the Home Delivery Pharmacy Systems.
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Senior Software Development EngineerExpress Scripts By Evernorth Nov 2014 - Jan 2015St. Louis, Mo, UsProduction Support for Pharmacy Systems
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Senior Business Solutions Architect (Bsa)Express Scripts Aug 2014 - Oct 2014Liaison between business and IT, providing high level business solutions, for Patient Systems.
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Director Claims Processing Production SupportExpress Scripts (Formerly Medco Health Solutions) Apr 2011 - Dec 2013Managed a support budget of $4M, a combined on-shore and off-shore staff of 150, and an average annual ticket count of 3K. Documented best practices learned while integrating the Medco and ESI claims processing support organizations. Managed and coordinated claims processing integration issues, ensuring critical issues were addressed within 24 hours. Provided status updates on critical issues to Senior Management. Provided weekly and monthly metrics reporting for ticket trends, backlog, and productivity.Accomplishments include:* Coordinated cross training of staff in various applications (such as Point of Sale, Client Benefits, and Eligibility), resulting in a more efficient staff, able to solve problems across applications.* Converted the contractor model from staff augmentation to managed services and defined vendor accountability, that resulted in improved ticket turnaround time.* Mentored, trained, and assisted a student from the Workforce Opportunity Services (WOS) program, in understanding and pursuing potential career opportunities.
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Sr. Manager Production SupportMedco Health Solutions Apr 2007 - Apr 2011Created control charts and operational metrics to measure the progress of the support team. Involved in Capability Maturity Model Integration (CMMI) planning sessions to help Medco receive level 3 accreditation.Accomplishments include:* Created centralized production support team which reduced ticket backlog by 60% and saved $200K.* Introduced agile process workflow, facilitated by SharePoint, to streamline the change process.* Co-chaired monthly Managers’ Forum Committee, which acted as liaison across development, business, and product teams, to learn and implement improvements.
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Senior Manager Accounts Receivable And Specialty PharmaciesMedco Health Solutions Apr 2005 - Apr 2007Completed business requirements, Statements of Work, and contracts for domestic consultants. Coordinated with business owners, development, and QA to prioritize and schedule monthly changes. Managed monthly scheduled releases by reviewing requirements, assigning tasks, and supervising staff to ensure quality projects were delivered on time. Directed implementation of projects such as Copay Waiver and E-checking, allowing Medco to offer valuable options to clients. To maintain compliancy, managed implementation of projects such as Medicare D and NPI. Accomplishments include:* Reduced ticket backlog, by implementing a triage process to review and schedule production tickets.* Eliminated repeat offender problems by determining root causes and implementing preventive measures.
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Manager/Project Manager/Project Leader Pharmacy Batch And Accounts ReceivableMedco Health Solutions Apr 1997 - Apr 2005Managed enhancements to the DEA reporting system, to maintain a compliant status. Directed the implementation of a new Member Accounts Receivable reporting process. Coordinated tasks for changes needed for HIPAA compliance (including SSN to non-SSN conversion). Coordinated Y2K database and coding changes for select application areas. Designed, coded, tested, and interfaced with vendor for conversion of credit card processor. Coded and tested conversion of G/L and A/P Drug systems to Merck. Managed monthly releases and help desk tickets through analysis and scheduling of fixesAccomplishments include:* Led Medco implementation of an automated system to simplify transfer of prescriptions among different PBMs.* Using Six Sigma methodology, helped the pharmacy reduce the number of prescriptions cancelled monthly.* Instructed staff to proactively correct global issues found while diagnosing specific problems, reducing future issues.
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Applications Architect/Senior Progarmmer/AnalystMedco Sep 1991 - Apr 1997Integrated Legacy A/R and Reconciliation Billing system into MSA. Participated on Merck/Medco G/L Re-Engineering Project. Provided production support for rebate systems (formulary, generic, product assurance). Maintained A/P, A/R, G/L, and Payroll systems, making changes as requested by business owners.
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Senior Programmer AnalystNew York University 1988 - 1991Responsible for maintenance of the Fund Raising system in IDMS
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Senior Programmer AnalystDean Witter Reynolds, Inc. 1986 - 1988Responsible for maintenance of the Cornerstone Future Fund Investment system in IDMS
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Programmer AnalystBrooklyn College 1982 - 1986Responsible for design and maintenance of the Financial Aid, Registrar, Recruitment, Bursar, and Alumni systems
Flora Goldsmith, Pmp Skills
Flora Goldsmith, Pmp Education Details
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Brooklyn CollegeComputer Science And Economics -
Yeshiva Of Flatbush High School
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Shulamith School
Frequently Asked Questions about Flora Goldsmith, Pmp
What company does Flora Goldsmith, Pmp work for?
Flora Goldsmith, Pmp works for Express Scripts By Evernorth
What is Flora Goldsmith, Pmp's role at the current company?
Flora Goldsmith, Pmp's current role is Senior Manager - Software Development Engineer at Cigna / Express Scripts / Evernorth.
What is Flora Goldsmith, Pmp's email address?
Flora Goldsmith, Pmp's email address is fg****@****pts.com
What is Flora Goldsmith, Pmp's direct phone number?
Flora Goldsmith, Pmp's direct phone number is +140785*****
What schools did Flora Goldsmith, Pmp attend?
Flora Goldsmith, Pmp attended Brooklyn College, Yeshiva Of Flatbush High School, Shulamith School.
What skills is Flora Goldsmith, Pmp known for?
Flora Goldsmith, Pmp has skills like Sdlc, Process Improvement, Vendor Management, Integration, Quality Assurance, Visio, Hipaa, Business Requirements, Management, Agile Methodologies, Pharmacy Benefit Management, Databases.
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