Flora Sanchez Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Bottom-line management responsibilities encompassing all aspects of operations while working closely with the operations manager, including but not limited to: recruiting, orienting, hiring, training, scheduling, motivating, counseling, disciplining, and coaching for over 175 tournament and live-action employees coupled with payroll functions and writing the training modules; consistent building and “hands-on” supervision of teams yearly; and overseeing both productivity and performance of player services and VIP registrations; all of which resulting in profitable, efficient, and smooth flowing management operations. Initially personally managed a team consisting of 60 people and expanded to over 175 personnel; built and managed entire teams 14 WSOP seasons. Maintain a safe, secure, and legal work environment while strategically enforcing systems, policies, procedures, and regulations. Create and update all Standard Operating Procedure (SOP) manuals. Manage and administer Poker Player Services including: general, registrations and payout questions, player histories, problem-solving customer service issues while implementing viable solutions, and ensuring effectual communications between departments and players.

Las Vegas, Nevada, United States

Performed a diverse range of administrative responsibilities to include, but not limited to: setting up new client accounts, payroll, and accounts payable/receivable while answering the telephone and providing high-level customer service resulting in client satisfaction, repeat business, and increased overall operational profitability.

Los Angeles, California, United States

Demonstrated both effective and strategic office administration, sales, and customer service excellence.

Education record

Concentration: Child Psychology

Education record

Concentration: Child Development / Psychology