Chris Flor Email & Phone Number

Portland, Oregon Area

Day-to-day, I collaborate with our operations team and help implement creative sales strategies and operational processes to improve product flow, employee productivity, and store organization to consistently drive our team to meet or beat our retail KPI goals. On the backend of the business, I help identify areas of opportunity for the store through in-depth analysis of our customer feedback data, including product gaps and service inefficiencies. I create a weekly report to help motivate our associate team to increase our feedback capture rate which is currently one of the top in the fleet. As a leader, I look to foster the talents of my associate team through personalized development plans, structured mentoring, and in the moment coaching leading to multiple top performers in the store.

Portland, Oregon Area

I helped establish and implement a new framework for how the cashier supervisor team operates day to day as the team transitioned to a new store location. Led the cashier team by training, monitoring, and assisting with operational issues to provide customers with a seamless checkout experience. Coordinated breaks and scheduling with sales floor manager to optimize coverage for expected customer demands. I was a resource for complex customer service situations and customer concerns.

Portland, Oregon Area

Established the check-in process structure to ensure smooth traffic flow and accurate data capture for our store's marketing team. Helped diffuse difficult customer issues and concerns and escalated to direct supervisors for quick resolutions. Achievements:Averaged highest number of NPS (Net Promoter Score) responses improving KPIs.Implemented verbiage changes to more efficiently handle customer complaints.Fixed store policy loopholes by providing insights during day-to-day operations.

Portland, Oregon Area

Connected with customers to provide exceptional customer service and promote a positive experience for all customers. Represents the adidas company with exceptional knowledge and communication of the brand, technology and all products. Consistently was a top performer in employee sales productivity.

Portland, Oregon Area

Freelance photographer and creative with an emphasis on sports, events and product photography. I deliver unique and professional photos for client's social media channels and websites. I also provide creative direction including, storyboarding, location scouting, model management, and social media direction. Through consistent communication and efficient work-flow I deliver quick turnaround to my clients. Clients include - adidas; Nike Hoop Summit; University of Portland Marketing; Portland Pilot Athletics; Energy Events; Cooper Hewitt, Smithsonian Institute of DesignSkills: Adobe Lightroom and Photoshop, studio lighting, asset management, Canon DSLR and similar camera systems

Portland, Oregon Area

I was accountable for a variety of photoshoots around campus in order to generate digital content for the University of Portland's various social medias, website, e-blasts, etc. I worked closely with the marketing team but was often given solo assignments.I was responsible for the shooting and editing of all projects assigned to me as well as any editing, photo and video, needs of the staff photographer.

Portland, Oregon Area

I captured editorial style shoots of the University of Portland's campus life including, school events, student portraits, architectural photography, sports, etc. Organization and communication we're key in scheduling shoot times with yearbook writers and students for various shoots and projects.I learned to better manage several projects at once, while producing strong content for the yearbook and our social media.