- Coordinate with management in developing project scope, project plans, deliverables, budgets and milestones.- Communicate plans, actions, risks, and issues with others and prepare and review project-related emails, proposals, memos, meeting minutes and other documents.- Schedule and track project progress and ensure all deliverables are completed on time.- Set up and attend project meetings, capture minutes and action items, and follow up withoutstanding tasks.- Assess potential issues and technical challenges and develop resolutions accordingly.- Assist in project content creation and finalization through feedback, edits and reviews.- Overseeing designer workload and forecasting team workload to optimize resource allocation and project efficiency.- Ensure documentation is maintained throughout the length of the project, including anAfter-Action Review on Completion.- Manage a team of writers, illustrators and videographers to successfully create infographics andvideos for clients and deliver compelling, creative content to increase the uptake of beneficial management practices.

- Manage multiple projects simultaneously, ensuring successful completion on time and within budget- Collaborate with cross-functional teams to ensure seamless execution of campaigns- Analyze campaign performance data to optimize future campaigns- Define project scope, goals, and deliverables- Create project schedules and timelines- Monitor project progress and identify risks- Manage project resources- Communicate project updates to stakeholders- Conduct project post-mortems

Recruitment and development of influencers for successful implementation of marketing campaigns Maintaining relationships and campaigns with influencers for specific projectsDevelop partnerships with influencer marketing agencies to strengthen our portfolio of influencers Supervision of execution, monitoring, and measurement of marketing campaigns and their success Optimize ROI through in-depth analysis of influencer performance data Data analysis skills to improve new campaigns using data and feedback from existing and previous projectsImprove new campaigns using data and feedback from existing and previous projectsCoordination with internal teams to ensure timely and effective delivery of influencer assets and contentLead and manage a team of influencer managers to develop impactful and innovative campaigns and create career development plans for the teamManage and track influencer campaign budgets and utilize management skills to guide and motivate the team.Key Achievements-->Increase in the Influencers datasets: +6150% -->Influencer campaign performance based on set goals, resulting in high ROI--> Increase time productivity by 20%

- Grow and maintain a database of influencers leads and existing contacts- Identifying target audience thanks to internal database - Managing email lists and executing email marketing campaigns- Manage engagement with influencers and/or ambassadors across all social media platforms- Work with social media team to incorporate influencer content- Work with internal teams to ensure content needs are incorporated into influencer campaignsKey Achievements--> Increase in the Influencers database: +6150% (from 400 national influencers to 25000 international)--> Increase in the international market: + 100%

- Establish relationships with new customers- Maintain and grow relationships with existing customers- Improve customer satisfaction through excellent customer service- Identify and respond to client needs- Follow up on customer orders as necessary- Anticipate the needs of clients and address them accordingly- Meet with customers to determine their specific needs and wants, making suggestions as appropriate

- Management of production of digital marketing campaigns materialized by the production of videos by Youtubers in order to highlight their products. Each campaign could include multiple videos to produce. - Working closely with customers to determine their needs- Compile regular reports of campaign performance and results- Improve new campaigns using data and feedback from existing and previous projects- Recruit Influencer for the successful implementation of marketing campaigns- Regularly communicate with clients and business partners to ensure satisfaction and address their needs- Supervise the execution, monitoring, and measurement of marketing campaigns and their success- Ensure campaign implementation follows organizational guidelines- Resolve promptly customer complaints and ensure maximum client satisfaction- Utilize project management software and tools such as Microsoft Office, Trello, and Slack to facilitate collaboration and project management.Key Achievements-> Management of 30 campaigns per month- >Management of 40 videos per campaign-> Budget management up to $100,000

- Manage daily administrative tasks such as answering phone calls, drafting reports, and handling documents- Managing filing system.- Recording information as needed.- Greeting clients and visitors as needed.- Updating paperwork, maintaining documents and word processing.- Helping organize and maintain office common areas.- Performing general office clerk duties and errands.- Organizing travel by booking accommodations and reservations needs as required.- Coordinating events as necessary.- Maintaining supply inventory.- Maintaining office equipment as needed.- Aiding with client reception as needed.- Experience as a virtual assistant.- Creating, maintaining, and entering information into databases.--> Data Entries of several hundred products--> Successful launch of the Francophone and Anglophone website--> Increase in the American market: + 20%--> Increase in the French market: +25%

- Developed standard operating procedures for all employees. - Handled all incoming business and client requests for information. - Sourced vendors for special project needs and negotiated contracts. - Coordinated special projects and managed schedules and appointments for the executive team members- Reconstructed accounting records from clients, checks, and cash receipts. - Compiled financial reports pertaining to cash receipts, expenditures, and profit and loss. - Completed monthly payroll for 12 to 50 employees (numbers differed according to months) - Prepared accurate financial statements at the end of the quarter. - Performed complex general accounting functions, including preparation of journal entries, account analysis, and balance sheet reconciliations.Key Achievements--> Administrative management of 12 full-time employees--> Administrative management of 50 seasonal employees--> Administrative management of the 4 national offices

- Received, screened and routed incoming calls. - Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. - Created reports and presentations. - Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. - Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. - Developed and maintained an alert system for upcoming deadlines on incoming requests and events. - Supported the human resources department in the annual employee review process to manage performance merit increases. - Researched, proposed and implemented vendor services to decrease costs to organisation.

- Greeted customers entering the store to ascertain what each customer wanted or needed. - Politely assisted customers in person and via telephone. - Asked open-ended questions to assess customer needs. - Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. - Described product to customers and accurately explained details and care of merchandise. - Served as the main liaison between customers, management and sales team. - Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Key Achievements--> Handling approximately 100 calls per week--> Processing approximately 50 emails per week--> Management approximately 20 clients per day