Flore Rigot Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

Paris

Région De Lyon, France

Villeurbanne Area, France

Région De La Rochelle, France

Royan

Paris

Région De Sydney, Australie

March – June 2010: Gucci Australia Timepieces sales &customer service coordinatorPlan marketing strategies that will assist in achieving acquisition and retention targets for products, deal with day to day customers’ requests (spare parts and watches orders, complaints, repairs):-In collaboration with the sales and marketing manager, launching of the new watches and jewel collections: new catalog, new contents on the local website, events and gifts for retailers-Managing the watch repair department: complaints, quotations, invoices, stocks and deliveries-Managing the watches and spare parts orders, deal with Switzerland and local stores: stock monitoring, prospects-After Sales Service, retail and end consumers with both timepieces and spare parts distribution -Controlling the logistics, operations and customer service activity-Maintaining accurate reports for after sales service

Paris

Extrême Paris, advertising agency Account manager: l’Oréal (Elsève, Dermo Expertise) l’Oréal professionnel (Kerastase), Johnson& Johnson (Clean & Clear), Lindt, Bardinet (Dillon, Canadou)Coordinated and managed communications’ projects with creative and strategic planning teams from conception to execution:-Advised on strategic issues, completed and presented market and competitors’ studies: work on the new Bardinet and Lindt brands’ identities-Coordinated and managed projects from conception to execution for products launch or renovation (packaging, merchandising, press…): print media advertising for new Dermo expertise products, renewal of the whole Elseve range (packaging and merchandising)-Managed teams (creative, models, IT, strategic planning teams) : organization, briefing and day to day reports-Was responsible of profitability and budgets

PSA Peugeot-Citroen, French car constructor “Peugeot.com” project managerRunning of the Peugeot web activity:-Remodeled the Peugeot.com (“Look & feel” and Content) launched in January 2008 to improve users satisfaction (in cooperation with Euro RSCG 4D Interactive)-Worked closely with Marketing, PR, subsidiaries and Customer service to develop contents dedicated to the local websites: showrooms, information and events-Created a Peugeot island on Second Life, organized a virtual design competition-Relayed events like Roland Garros, the 24h du Mans or the design competition on the institutional Websites -Launched the new Web TV: press release and advertising-Completed day to day reports on visitors’ number and satisfaction

SFR, French mobile operator Brand manager assistantIn charge of the SFR prepaid brand:-Managed the installation and aftermath of the promotional operations of a major cellular service-Reviewed the offer in order to improve our competitiveness and customers’ satisfaction-Proposed a market forecasting model that resulted in the installation of a new cellular service in collaboration with the Customer Service-Created and reviewed the design of promotional posters and outlets-Completed written reports summarizing sales on a daily basis

Bouygues Telecom, French mobile operator Product manager In charge of the mobiles’ offer (purchase, positioning, pricing, promotion, sales)-Implemented a new process allowing the production and distribution of sales leaflets for each new mobile-Produced and distributed these leaflets with market’s data, product’s information and selling points-Participated in a major qualitative study on marketing segmentation-Participated in the choice and pricing of products -Completed written reports summarizing sales and positioning changes on a daily basis