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@expeditions.com
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Flore Voltaire is listed as Customer Support Specialist at Virgin Voyages with expertise in guest relations at Virgin Voyages, a company with 723 employees, based in New York, New York, United States. AeroLeads shows a work email signal at expeditions.com and a matched LinkedIn profile for Flore Voltaire.
Flore Voltaire previously worked as Customer Support Specialist at Virgin Voyages and Customer Service Representative at Virgin Voyages. Flore Voltaire holds Bachelor'S Degree, History from Hunter College.
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With a Bachelor's degree in History from Hunter College, I've honed my expertise in guest relations at Virgin Voyages as a Customer Support Specialist. My core competencies lie in swiftly resolving customer issues, ensuring a satisfaction rating of 97%, and excelling in the use of Salesforce Lightning within the dynamic hospitality industry.Our team's success in elevating customer satisfaction from 92% to 98% reflects my commitment to delivering exceptional service by working collaboratively across departments. I am passionate about fostering a culture of excellence and bringing diverse perspectives that enrich our organization. Through effective cross-departmental collaboration, we've exceeded sales goals, demonstrating my dedication to not only meet but surpass company objectives.
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Resolve Tier I and Tier II escalations with a 97% CSAT rating.Resolve customer complaints quickly and professionally to restore customer confidence and prevent loss of business raising Customer Satisfaction from 92%-98%.Multitask between and use various systems such as Slack, Google Suite Apps, Salesforce and Microsoft Office and Teams to quickly and.
Florida, United States
Achieved and maintained satisfaction rating 98% CSAT(customer satisfaction) through proactive one-call resolutions of customer issues.Managed a 75+ high Volume of Inbound and Outbound Calls to assist clients with account access, troubleshooting app access, and Reservation Refinement, which directly lead to an increase in guest retention by 15%.Utilized.
Provide Chat, Email, and Phone Support to Employers and Jobseekers.Accept and complete any escalated situations as they come in; either through email, chat or phone. Multitask between multiple channels including Salesforce, Slack, Jira, Stripe etc. to effectively handle all customer requests and interactions. Screen, Vet, and Verify 30+prospective employer.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences; increasing CSAT scores from 80% to 95% over a 2 year period. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable.
Other employees you can reach at virginvoyages.com. View company contacts for 723 employees →
Bianco Gabriele
Colleague at Virgin VoyagesItaly, Italy
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Gabriela Vazquez
Colleague at Virgin VoyagesMexico, Mexico
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Dominique Spraggs
Colleague at Virgin VoyagesMiami, Florida, United States, United States
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Paul John Sandoval
Colleague at Virgin VoyagesSan Fabian, Ilocos Region, Philippines, Philippines
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Lesley Dick
Colleague at Virgin VoyagesDubai, United Arab Emirates, United Arab Emirates
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Eduard Diaz
Colleague at Virgin VoyagesUnited States, United States
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Adriadi Ramadan
Colleague at Virgin VoyagesSouth Sulawesi, Indonesia, Indonesia
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Stephen Lugowe
Colleague at Virgin VoyagesNew York, New York, United States, United States
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Glenn Niepes
Colleague at Virgin VoyagesCalabarzon, Philippines, Philippines
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Richard Kilman
Colleague at Virgin VoyagesFort Lauderdale, Florida, United States, United States
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Flore Voltaire works for Virgin Voyages.
Flore Voltaire is listed as Customer Support Specialist at Virgin Voyages with expertise in guest relations at Virgin Voyages.
AeroLeads has found 1 work email signal at @expeditions.com for Flore Voltaire at Virgin Voyages.
Flore Voltaire is based in New York, New York, United States while working with Virgin Voyages.
Flore Voltaire has worked for Virgin Voyages, Jobget, and Lindblad Expeditions.
Flore Voltaire's colleagues at Virgin Voyages include Bianco Gabriele, Gabriela Vazquez, Dominique Spraggs, Paul John Sandoval, and Lesley Dick.
You can use AeroLeads to view verified contact signals for Flore Voltaire at Virgin Voyages, including work email, phone, and LinkedIn data when available.
Flore Voltaire holds Bachelor'S Degree, History from Hunter College.
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