Taskforce to relieve staff shortage at the Renaissance Brussels Hotel.

Focus on administrative tasks :
- Monitoring and reviewing outstanding bills and following up with the appropriate internal or external teams to ensure payment is made
- Monitoring revenue records and verifying accurate billing for +100 events according to Marriott's policies and procedures (Opera)
- Controlling vendors expenses by receiving, processing, verifying, and reconciling invoices (Birchstreet)

Coordination tasks :
- Planning events according to customer requirements
- Communicate directly with the customer throughout the event planning process to learn requirements and goals, coordinate AV specifications, and ensure all parties understand relevant information and details
- Coordinating bedrooms requirements and rooming lists (Marsha)
- Monitoring and overseeing events from preparation and set-up through teardown to ensure adherence to planned format, compliance with regulations, resolution of issues, and overall satisfaction of participants and clients
- Performing post-event tasks promptly such as meeting with clients to ensure satisfaction, reviewing invoices and bills, approving payments, and documenting issues and resolution

- Understanding and identifying the requirements for each event
- Researching vendors such as caterers, decorators, and musicians, and selecting the best combination of quality and costs
- Overseeing issues that may come up at events and acting quickly to resolve problems
- Interacting and negotiating with vendors in order to achieve the most favorable terms
- Planning events while paying particular attention to time
- Running final tests on the day of the event to ensure that everything meets standards
- Interacting and keeping healthy communication and interactions with clients and vendors
- Working with clients to guide them through event details and serving as their personal coordinator throughout the entire planning process and the event.
- Performing post-event tasks promptly such as meeting with clients to ensure satisfaction, reviewing invoices and bills, approving payments, and documenting issues and resolution

Audit all F&B and all other hotel revenue, outlet reports and tally them with Opera for accuracy. Check that genuine discounts are given. Control and reconcile the daily sales in the outlets.
Audit the credit card transactions for accuracy. Ensure the POS details summary reports agree with Opera.
Check the authenticity of all FO paid outs/rebates and outlet rebates and verify for accuracy.
Controls together with Credit Supervisor on daily basis PM and permanent folios.
Audit all administrative PM folios and lost interface posting charges. Analyze and transfer them to respective accounts/folios.
Perform month end closing and ensure that the trial balance agree with general ledger.
Prepares daily and monthly revenue reports for the management.
Reconcile third party revenue with Opera & Micros and do their final settlements
Prepare any report or work requested by Dir. of Finance.
Check the accuracy of all revenue figures; identify and obtain explanations from respective personnel for reason for variances.

Small restaurant specialised in meats on the grill, in the heart of Saint-Gilles, Brussels.
40-90 covers/service

Cluster properties : 90 bedrooms total
Missions during this internship:
- Internally launch the Breakfast service, contract previously held by a contractor.
The tasks mainly consisted of re-designing the menu, controlling the breakfast costs, managing and waitering the breakfast.
- to assist in the reservations and front desk services (save and confirm reservations, prepare check-ins and check-outs, welcoming the guests, handle unusual occurrences, cashier related functions)
- to assist in housekeeping management and quality / cleanliness controls
- to launch a guests satisfaction survey and report the results

http://www.sxm-palm-court.com
http://www.esmeralda-resort.com

Service, upselling

http://www.lapiazzapapa.fr

Customers accounts management
Challenging accounts department

Klesia is a French non-profit joint group of social protection. Specialised in supplementary pension and health insurance, Klesia is a major and innovative social protection actor. The group is the reference for the hotels and restaurants in France.

https://www.klesia.fr

Controlling, Improvement of Production Steps and Losses Management, Quality controls and Management

Working with financial and controlling departments, in relation with the production department.

My goal was to implement actions in order to reduce costs related to losses in the production system: implementation of a cost evaluation system, following HACCP rules. Reduction of costs consisted of several actions such as changes in production method, follow-up of technical and specification sheets.

In my spare time I was actively working on quality management with our different sales points (Paul, Exki, Colombus Café.

Elior exercises his expertise on two major activities: Catering & Support Services and Concessions & Travel Retail.

http://www.elior.com

General Manager Assistant

Creation and implementation of the Health Control Plan, following HACCP rules.
Evaluation of costs related to this implementation.
This mission, essential for the restaurant, allowed us to gain a valuable evaluation of hazards and risks related to the F&B department, when talking about health security.

Cash Register Programming to access to financial figures, and control of the sales. This mission was established to gain a valuable follow-up of the activity on a daily basis. By doing so, a better identification of the sales-mix was made, followed by a menu-engineering action in order to gain a better GOP.

Creative creation of the restaurant menu.

http://www.petit-jardin.com