- Negotiated service level agreements and rates with Partners- Managed a team of over fourty staff members and hundreds of electric vehicle drivers, supervised the routing, handling and the dispatch of thousands of parcels on a daily basis- Implemented changes to improve operations, resulting in a cost and headcount reduction- Resolved various issues (IT downtime, customer error…) and proactively prevented complications- Led the team through a contained covid outbreak following our health and safety regulations protocol- Forecasted capacity requirements of operatives and drivers during lull and peak period

- Implemented the COVID-19 strategic contingency plan and new H&S guideline for the warehouse team and the drivers in early 2020, ahead of the government announcements- Purchased, invoiced, tracked and dispatched assets from and returned to the warehouse as well as conducted regular warehouse audits of over 500 assets- Produced a master training document compiling all of the processes for the Warehouse & Logistics team in extensive details and in a digestible format for new hires as well as to fill in knowledge gaps for the rest team, reducing day to day mistakes made by 80%.- Monitored and reorganised drivers and contractors activities throughout the day after delays and unplanned road closure as well as during high pressure events such as the London Bridge major incident- Improved communication between the various head office teams and the Logistics team by creating ‘how to’ material for raising ad hoc requests and to help managers introduce new hires to our operations

- Redesigned the operations by implementing processes and practices that increased performance, reduced operational cost and improved customer satisfaction, saving 4 contracts from leaving.- Reduced the idle time wasted by drivers waiting for support from an average of 15 minutes to under 3 minutes from first contact to resolution.- Led the team by establishing KPIs and KPDs, implementing training modules and defining new roles and responsibilities..- Organised and attended meetings with clients across London and resolved complaints in a professional manner.- Compiled and communicated technical data and statistics to the founders (forecasting, customers surveys…)- Managed drivers during live coordination, scheduling, training and by creating a Drivers Supervisor voluntary position to streamline responsibilities at no extra cost

- Hired and trained new crew members, kept track of the store’s KPIs and organised weekly rota- Ensured the store complied with the newly adopted GDPR requirements (printed and digital data)- E-commerce orders fulfilment and supervision of cash and stock transferred in and from other stores