Florence Chuette Email & Phone Number

Hong Kong Sar

- Coordinate the 1st and 2nd line IT support engineers for Asia and Dubai,- First point of contact for escalation and user feedbacks,- Manage daily call queues and ensure tickets are resolved within SLA's,- Mentor, train and support IT team members,- Manage the major incident process for Asia, including MI reviews and MI communication,- Represent Asia and Dubai team on the weekly service forum, problem management and CAB,- Represent IT department during the monthly Partners meeting and business services meetings,- Work with the global support team to align with the global policies,- Create, maintain and update support documentation,- Provide suggestions of improvements to the IT Training team,- Assist with different on-going project for Asia and Dubai

Hong Kong, Hong Kong Sar

Hong Kong Sar

Project Management:- LaserFiche server upgrade and configuration for Legal team- Office renovation. Project in 3 parts, moving the users in a temporary office (co-working space), leading the IT renovation and move back the user to the newly renovated office,- APAC Airwatch migration and DEP implementation - 4 offices for around 60 users - (co-lead),- MS Teams only migration - 4 offices around 200 users - training, communication and community creation (co-lead),- APAC Service Desk management.Support:- VIP support on workstation and mobile (5 persons),- O365 support including training- Manage Microsoft and Adobe licensing,- Create and maintain IT process,- Mobile device administration via VMware Airwatch,- Manage local Active directory,- Customize and deploy W10 with MDT for APAC offices,- Install, upgrade and configure computers.

Hong Kong

- IT support (< 100 end users),- Create and maintain IT process,- Customize and deploy W10 with MDT for APAC offices,- Mobile device administration via VMware Airwatch,- Manage Microsoft licensing,- Manage local Active directory,- Install, upgrade and configure computers,- IT Project management.

Hong Kong

- IT support in a retail and office environment (hardware and software) in English and French with a focus on Asia Pacific region (China, Hong Kong, Japan, Korea, Singapore and Taiwan), - Application support on CBR Retail software (Front office and Back office),- SQL stored procedures development for data analysis,- VBA procedures development for excel macro,- Help to develop VB application,- IT process writing, - CBR Retail training,- Creation and deletion of exchange email accounts,- Active directory administration,- IT project follow-up on new boutique opening from IT needs to final installation (hardware list and purchase , infrastructure checking for internal network, type of internet connection etc. ),- New boutique opening IT set up (PC configuration and installation, cisco ASA partial set-up, staff training, sometimes also wiring etc.),- PC set up for new comer in our different offices by remote control or directly on site for Hong Kong.

Région De Grenoble, France

- Applicative IT support:diagnostic of technical issues and customer requests in French and English.- Processing and follow-up on issues daily activity.- Knowledge database development and implementation.- Internal IT support. - Creation and deletion of Gmail accounts, network access control.- Computer set up for newcomers.- Implementation of new IT procedures to significantly improve support processes.

Région De Grenoble, France

- Diagnostic of technical issues and customer requests in French and English for Bonduelle, Norbert Dentressangle (XPO), Louis Dreyfus Commodities, KP1, STGM, Poclain Hydraulics and French National Education Ministry.- Evaluation of problems via phone, remote connection and instant messaging service.- Follow-up on daily activity and processed issues. Knowledge database updating.- Office support: Windows XP / 7, active directory, Outlook, Microsoft Office package, dameware, landesk, SCCM, VNC.- Application support: AS400 / JDE, arcole, citrix, Cisco Jabber, Sharepoint, Skipass.- On call service during night and weekend one week by month for Bonduelle

Région De Grenoble, France

- Webmarketing project management- E-mailing campaigns aimed at potential clients via SAP-CRM- Internal newsletter production- Product websitesimplementation, web site management and audit.- Delivery of training courses to IT users on how to use the BD Europe backoffice web site

Région De Grenoble, France

- Set up, connexion and network administration , user support and system maintenance including a data concentrator.- For corporate customers, on-site testing and repair via SQL scripts deployment in joint effort with the R&D team

Briançon, France

Student initiation to computer sciences; website administration and network administration.

Briançon, France

Help student in difficulties with their homework

Licence Pro Webmestre Editorial, Web/Multimedia Management And Webmaster

The purpose of this vocational degree is to train future professionals to: - online writing - web design - community management - search.

Bts Informatique De Gestion, Information Technology

The purpose of this 2 years degree is to train future professionals to : - install and manage computer networks and equipment - assist.

Dut Information - Communication, Library And Information Science

The purpose of this two years degree is to train future professionals to : - social monitoring and competitive intelligence - digital.