Florence E. Email & Phone Number

United Kingdom

Lodge Farm, Hook, Wokingham, Rg291Ah

As a Business Support Executive at CCL Group of Companies, I specialize in:- Identifying and cultivating opportunities for further engagement within our existing customer base and across the group.- Initiating and nurturing relationships with potential new clients to maximize business growth.- Proactively generating and qualifying leads for our sales and estimating teams.- Leveraging various tools and resources to effectively track, manage, and prioritize leads.- Facilitating seamless communication and collaboration between sales, estimating, and other departments within the CCL Group.- Designing and executing lead generation campaigns using calling and emailing strategies.- Harnessing the full potential of our CRM system to manage customer data and project information.- Utilizing construction software resources like Glenigan and Barbour ABI to identify and monitor relevant projects.- Serving as the primary point of contact for external lead-generation and third-party providers.- Elevating the profile of our contracting business in targeted sectors through activities such as completing PQQs.- Monitoring and following up on completed customer tenders and quotations.- Collaborating with internal teams to develop tailored literature and marketing materials for campaigns.

Odiham, England, United Kingdom

Hertfordshire, England, United Kingdom

Nigeria

Managed correspondence for school principal, including writing letters and responding to emails, in a professional manner.•Answered phone calls promptly, provided information or transferred to appropriate personnel•Assisted in the writing of minutes of meeting, listing out action plans and following up them.•Acted as Liaison officer between corps-members and officers in the AIR FORCE HQ•Guided substitute teachers and facilitated assignment availability.• Performed Administrative functions and oversaw extracurricular activities

Nigeria

•Managed the sales process for new prospects, from initial contact through to closure•Assisted in maximizing profit and shareholder value by developing effective pricing strategy•Achievied all revenue targets and objectives in line with the Area Business Plan•Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.•Provided excellent customer service skills while establishing and maintaining working relationships with customers

Nigeria

•Welcomed visitors to the office and made sure they were comfortable and looked after.•Provided excellent customer service by promptly answering and directing all incoming calls •Performed all front of house and clerical duties whilst maintaining a hygienic and tidy reception area.•Ensured smooth and efficient distribution of internal memos and mail•Maintained a detailed log of all visitors.

Education record

Bachelor Of Arts - Ba, International Relations And Affairs

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Postgraduate diploma in Chinese Language