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Florence Falliès Email & Phone Number

Directrice Data Run et Support Client at Wakam
Location: Greater Paris Metropolitan Region, France, France 10 work roles 1 school
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Current company
Wakam
Role
Directrice Data Run et Support Client
Location
Greater Paris Metropolitan Region, France, France
Company size
303 employees

Who is Florence Falliès? Overview

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Quick answer

Florence Falliès is listed as Directrice Data Run et Support Client at Wakam, a company with 303 employees, based in Greater Paris Metropolitan Region, France, France. AeroLeads shows a matched LinkedIn profile for Florence Falliès.

Florence Falliès previously worked as Director of Data Run & Customer Support at Wakam and Director of Customer Care and Support at Believe. Florence Falliès holds Ph.D, Plasma And High-Temperature Physics from Pierre And Marie Curie University.

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Email format at Wakam

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Wakam

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Profile bio

About Florence Falliès

Creation and management of BtoB and BtoC support teams, change management, ITIL approach, SLA, KPI, customer relationship and service quality management, complex problem solving.Business skills:Creation and implementation of local and off-shore technical support teams, team management, organization, recruitment, training, software, SDLC, complex problem solving, process deployment, incident management, SLA, ITIL approach, customer relationship, service quality management, communication, project management, tool development, HR budget management, knowledge management Technical skills: Zendesk, JIRA, Service Desk, Confluence, MS Office, Business Intelligence, Bugzilla, C/C++, Java, LISP, Fortran Environnements : R&D, Agile methods, CRM, Customer Care Langages:English : fluent (Cambridge Proficiency 1997)

Listed skills include Leadership, Fortran, Conflict Management, Btb, and 40 others.

Current workplace

Florence Falliès's current company

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Wakam
Wakam
Directrice Data Run et Support Client
Paris, FR
Website
wakam.com
Employees
303
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10 roles · 31 years

Florence Falliès work experience

A career timeline built from the work history available for this profile.

Directrice Data Run Et Support Client

Wakam

Paris, FR

Director Of Data Run & Customer Support

Current
Wakam

Ville De Paris, Île-de-France, France

  • Structuration of the Data team: 2 team leaders, 6 data managers
  • Development of a Data Support center dedicated to Partners and internal teams: organization, tools, processes, KPIs, training program, knowledge base
  • Design and implementation of processes for integrating partners insurance data into Wakam information systems
  • Development of automatic data quality checks
  • Preparation and animation of operational committees
Mar 2022 - Present

Director Of Customer Care And Support

Believe

Paris

Believe is the world's leading digital distributor of independent music. Believe allows independent artists and labels to distribute and promote their works on numerous platforms in France and abroad.Structuration of a multi cultural international department (France, Germany, Italy, Spain, China, Indonesia, Thailand, India, East of Europe, Hungary, Canada.

Nov 2019 - Jul 2021

Director Customer Support Emea

Kyriba

Région De Paris, France

Kyriba is the global leader in SaaS treasury and risk management solutionsChange management of a multi-sites department and teams management - 20 ppl.Watch "Meet Florence, Director, Customer Support EMEA" at https://www.welcometothejungle.co/fr/companies/kyriba#play-video* Design of a new department structure in small and more specialized teams to increase.

May 2019 - Nov 2019

Head Of Customer Support Level 2

Ingenico Group

Région De Paris, France

RETAIL Multi Channel Services Department, a global payment platform for enterprise retailers.Change management of an international department (France, UK, Spain, Australia) - 12 ppl.* Implementation and optimization of support processes: tickets allocation, updates and resolution within SLA; ticket workflows* Real-time major platform incidents protocol *.

Sep 2018 - Apr 2019

Director Of Technical Support

Cast

Director Of Technical Support

Software editor of source code analysis and software risk prevention Creation and management of the department in an international context (India, Europe, United States, China) - 18 ppl. * Implementation of support processes* Design of dashboards for tracking ticket activity: productivity, quality, SLA, statistics, process consistency* Creation and.

Sep 2005 - Sep 2018

Manager Technical Support

Systran

LA Défense, France

SYSTRAN is a software editor of an online translation solution.* Simplify processes* Clean up the current ticket database* Contribute to the Quality team's test plans

2004 - 2005 ~1 yr

Senior Consultant

Alten

Boulogne-Billancourt, France

Alten is a European keyplayer in engineering and technology consulting.Key Roles and Clients:* Helpdesk Engineer: project at Renault, Villiers-Saint-Frédéric (78)* Software Developer: project at Renault, Boulogne (92). Department of Information Technology and Systems* Software Developer: project for Canal + Technologies at Alten, Boulogne (92)* Software.

2000 - 2004 ~4 yrs

Software Developer

Parasolid, Plm Xml, Jt Open

Cambridge, United Kingdom

Unigraphics edits the Parasolid engine, integrated into many CAD programs: Unigraphics, SolidWork, SolidEdge, ComputerVision * Manage product evolutions – Customers: General Motors, General Electric, Opel, Boeing, Fujitsu* Design and develop new modules* Maintain software

1996 - 2000 ~4 yrs

Postdoctoral Researcher

University Of Essex

United Kingdom

Interaction of a femtosecond laser pulse with a solid target – Physics of high-temperature plasmas

1995 - 1996 ~1 yr
Team & coworkers

Colleagues at Wakam

Other employees you can reach at wakam.com. View company contacts for 303 employees →

PJ Priyadharshini Jothikumar Priyadharshini Jothikumar Colleague at WakamParis, Île-de-France, France, France View → ID Ilham Dahmani Ilham Dahmani Colleague at WakamGreater Paris Metropolitan Region, France View → JP Jérémy Parriaud Jérémy Parriaud Colleague at WakamFrance, France View → FU Florent Ullmo Florent Ullmo Colleague at WakamParis, Île-de-France, France, France View → UH Ulrich Hugo Nintang Kombou Ulrich Hugo Nintang Kombou Colleague at WakamFranconville, Île-de-France, France, France View → HB Hannène Boustiha Hannène Boustiha Colleague at WakamEaubonne, Île-de-France, France, France View → LM Laura Mazzarolli Laura Mazzarolli Colleague at WakamMalakoff, Île-de-France, France, France View → SZ Sofia Zaghloul Sofia Zaghloul Colleague at WakamGreater Paris Metropolitan Region, France View → VD Virginie Dupé Bantronsac Virginie Dupé Bantronsac Colleague at WakamFrance, France View → PP Pierre Pelletier Pierre Pelletier Colleague at WakamParis, Île-de-France, France, France View →
1 education record

Florence Falliès education

FAQ

Frequently asked questions about Florence Falliès

Quick answers generated from the profile data available on this page.

What company does Florence Falliès work for?

Florence Falliès works for Wakam.

What is Florence Falliès's role at Wakam?

Florence Falliès is listed as Directrice Data Run et Support Client at Wakam.

Where is Florence Falliès based?

Florence Falliès is based in Greater Paris Metropolitan Region, France, France while working with Wakam.

What companies has Florence Falliès worked for?

Florence Falliès has worked for Wakam, Believe, Kyriba, Ingenico Group, and Cast.

Who are Florence Falliès's colleagues at Wakam?

Florence Falliès's colleagues at Wakam include Priyadharshini Jothikumar, Ilham Dahmani, Jérémy Parriaud, Florent Ullmo, and Ulrich Hugo Nintang Kombou.

How can I contact Florence Falliès?

You can use AeroLeads to view verified contact signals for Florence Falliès at Wakam, including work email, phone, and LinkedIn data when available.

What schools did Florence Falliès attend?

Florence Falliès holds Ph.D, Plasma And High-Temperature Physics from Pierre And Marie Curie University.

What skills is Florence Falliès known for?

Florence Falliès is listed with skills including Leadership, Fortran, Conflict Management, Btb, Itsm, Complex Problem Solving, C, and Itil.

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