Definition and strategic analysis of the e-commerce offer (Carrefour Livré Chez Vous, Carrefour Livraison Express, Uber Eats, Deliveroo, Cajoo)• Managed and adapted different assortments respecting many requirements (limitation of size/weight of products, adjustment of number of products according to available space in warehouses, specific requests of proximity stores...)• Monitored KPI's and presented the e-commerce performances every week to the e-commerce team (results per department/category, forecasts, success of the promotion…)Implementation and supervision of promotional events• Analyzed the key past events (Christmas, Easter, Halloween, Ramadan...) and made recommendations for the following year• Coordinated specific promotional operations on Carrefour livre chez vous in partnership with brands such as Nutrifresh, Minions, Sabatier (stock management, warehouse delivery, online offer, analysis of the operation)Improvement of the customer experience• Tracked customer satisfaction by analyzing clients verbatims and preparing round tables to optimize the e-commerce offer• Benchmarked and identified trends in the food delivery industry

• Analyzed performance of Maille, Amora and Tabasco brands for more than 10 chains, with production of summaries and competitive analysis• Contributed to the construction of the category strategy; delivered assortment guidelines; prepared negotiation tools and sales pitches• Summarized weekly key information for sales teams• Imagined about 15 advertising and promotional tools (flyers, POS, animations...) and coordinated creation process with design team

Company specialized in the sale of employee benefit platforms based on collaborative consumption (among the services offered: marketplace, carpooling, home exchange, au pair stays, etc.)Management of our clients' platforms (BNP, Allianz, Pernod-Ricard, BioMérieux...) • Monitored the functioning and content of the client platforms on a daily basis; solved any problems (fraud attempts, spelling, layout, etc.). • Implemented new platforms and functionalities for several clients • Developed the discount module in French: selection of products, sorting by categories, writing of descriptions, choice of photos/pictures • Provided personalised user service in French and English; answered about ten calls and messages every day; conducted satisfaction surveys.Business development and client portfolio management on the French market • Booked more than 50 meetings with the HR departments of large companies • Prepared monthly reports on use of platforms to present to clients (statistics + recommendations) • Created content and newsletters in collaboration with design team • Analysed competing offers; Conducted a market study on collaborative services sector Followed up company's accounts and budgets; attended to customer invoices; managed the company's material needs.

Organized and managed daily visits of site (castle + gardens) • Invented a learning and a playful visit for children to attract more families • Provided guided tours for about 20 people per day Increased castle's visibility on internet • Developed website www.chateaudebraux.com • Published a brochure to promote rental of castle's rooms for eventsProspected for local stores to establish partnerships