Florence Foo Email & Phone Number

Roles and Responsibilities - Takes responsibility for fully supporting customer from quote to invoice process.- Follow up with customer on their inquiries and quotation- Review customer PO and contract to ensure that it is within Company’s policy and compliance- Work closely with local and remote Sales, Finance, Engineering and Operation in order to navigate the path to resolution of customer issues and enables a positive customer experience- Uses SAP to provide and update delivery schedules, prepare quotation, delivery order, invoices and reporting status to customer- Work closely with the Regional Commercial Manager on revenue opportunities - Follow up on Accounts Payable - Maintain constant communications with customers to understand their demand- Works closely with Export Compliance team on foreign trade transactions to ensure compliance with government exporting regulations. - Continuous improvement on current process to meet business requirement- Extend remote support to other regions in order to meet sales revenue - Customers based are mainly in South East Asia Region

Singapore

Roles & Responsibilities:• Main point of contact for SK-II brand• Act as a liaison between SK-II, Print Production Manager, Artist and QC to ensure we deliver accurate and timely key deliverables• Accountable for all packaging related project management associated with SK-II• Process quotation and ensure that all projects are completed within budget• Process invoice timely upon completion of project• Work closely with artwork planner on their monthly and quarterly forecast to plan for our resources internally • Manage timelines and ensure that artwork are completed on time• Ensure all artworks are according to brand rules and legal requirements are met. • Response promptly to customers inquiries such as pricing, delivery, timeline• Handle Customer complaints promptly and offer short and long term solution• Carry out customer complaint investigation on 5W and 1H • Upon artwork approval, release digital proof and files to printers and ensure that the artwork will be printed against our color target. • Establish brand guidelines on SK-II for our operation team to ensure that brand guidelines will be followedKey Accomplishment• Successfully completed the artwork implementation to North America and Europe Region• Establish SK-II Brand Guide for the operation team

Singapore

Roles & Responsibilities:• Direct supports the Account Team by being the primary point of contact between Internal and External stakeholders and proactively resolve customer issue • Full responsibility of the entire point to end order processing • Process Quotation and Sample Requests• Review customer PO/contract/agreement to ensure that it is within Company’s policy and compliance• Process invoice timely and monitor Account Receivables• Monitor customer forecast against usage and ensure that our safety stock level are met as per customer requirement• Establish and maintain Customer Care file ensuring product specifications, shipping and packing instructions and customer information are updatedKey Accomplishments:• Ensure all deliveries to customer are 100% on time• Maintain safety stock level for all customer products • Prompt payment from customers • Completed a lean six sigma project to ensure work efficiency • Improve current work flow to ensure work efficiency between team members

Singapore

Background of the CompanyHAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in supply chain management, packaging, logistics and recycling and waste, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 9,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by sister company The Marketing Store. Roles & Responsibilities:• Being a direct point of contact between US office and APMEA Local Country Account Manager to ensure seamless workflow project management• Manage the artwork flow are according to brand compliance• Manage timelines and budget for all promotional projects with the US office and Local Country Account Manager, • Work closely with the Local Country’s advertising agency and Client’s marketing and legal department to ensure that all promotional wordings on the packaging does not infringe any trademark issue or consumer complaint. Key Accomplishments:• Successfully transit Double Wall cup across APMEA with brand compliance artwork• Successfully transit standardize Happy Meal Box artwork across APMEA• Successfully transit all packagaing across APMEA as per Mcdonald's branding• Successfully complete all promotional items packaging within timeline • Participate actively in the discussion of future packaging design

Central Singapore

Background of the CompanyAmcor Flexibles is one of the world's largest suppliers of flexible packaging and folding carton packaging. It has three operating divisions, each manufacturing flexible and film packaging for their respective industries: Flexibles Europe, Middle East & Africa and the Americas, Flexibles Asia Pacific and Global Tobacco Packaging.Roles & Responsibilities:• Being the single point of contact with customer and work closely with Internal Stakeholders to communicate customer’s requirement and resolve customer issue. • Full responsibility of the entire order to delivery process• Manage customer artwork and propose to customer on the redesign of the artwork if necessary before printing. • Work closely with the print department on the size of printing plate and direction of the artwork before sending in for 1st press. • Process Quotation and Sample Request • Input customer forecast for planning of raw material purpose• Work closely with Operation Team on job scheduling and on time delivery to customer• Direct liaise with freight forwarders on freight negotiation and shipping documentation• Prepare shipping documents i.e invoice, packing list, B/L, Certificate of Origin• Review terms and conditions stated in L/C to ensure that documents are prepared according to the L/C term• Monitor accounts receivables to ensure that invoices are paid on timeKey Accomplishments:• Build good relationship with customers• Successfully transit a few artwork change initiated by Customer• Participate in cost savings project on negotiation of freight forwarder contract to help Company save 30% of the freight cost• Perform Internal Audit twice a year to ensure that all procedures are complied• Coordinate and participate actively in Customer Audit every once a year• Perform yearly stock take at our 3PL and customer warehouse to ensure 100% stock accuracy

Singapore

Roles & Responsibilities:• Respond to customer enquiries promptly• Prepare quotation based on customer requirement • Follow up with customer on job confirmation • Work closely with Operation and Procurement to ensure smooth execution of job onboard vessel • Liaise with export freight forwarder and prepare necessary shipping and commercial documents • Prepare invoices upon job completion • Monitor accounts receivable • Establish and maintain Customer Care file ensuring customer information and product specifications are updatedKey Accomplishments:• Ensure all jobs are completed within the time frame • Always negotiatie to achieve a "win-win" situation • PromptpPayment from customers • Participate actively in six sigma projects

Singapore

Roles and Responsibilities : • Handled the Company’s payroll, CPF and Foreign Workers Levy.• Coordinate recruitment process such as selection and liaising with recruitment agency.• Sourcing and liaising with suitable advertising agencies to put up job advertisements. • Prepare monthly report for the financial meeting such as the analysis of headcount report and overtime report• Maintain employees database and leave records.• Handle insurance claims. • Apply and renew work permit.

Bachelor Of Business Administration (B.B.A.), Economics & Finance

Diploma In Business Studies, Tourism