Assisting riders and drivers via phone by offering them solutions for their queries. Reviewing riders' and drivers' requests via email and replying to them. Offering customers information about the company's policies and services provided. Gathering data from both the customers and the company and storing it. Proactively ensuring customers satisfaction. Handling of customers' data according to the company's rules and regulations. Assisting riders and drivers via phone by offering them solutions for their queries. Reviewing riders' and drivers' requests via email and replying to them. Offering customers information about the company's policies and services provided. Gathering data from both the customers and the company and storing it. Handling of customers' data according to the company's rules and regulations.

Providing customer support through phone or emails for our clients in a 24/7 environment. Answering questions related to product knowledge. Meeting company work standards and targets, e.g. AHT of 3mins, Q/A 90%. Escalating issues to appropriate resources. Following up and making scheduled callbacks to customers. Developing and maintaining positive customer relations by ensuring customer issues are handled appropriately.

Working as part of a dedicated 50 sales and after sales team, this role was responsible for ensuring a strong sales pitch resulting to sale conversion for walk in customers at the retail shop, and offering aftersales support. My duties in the role included: Providing customers with product knowledge for their requiredelectronics products e.g., TVs phone, home theaters, & electronic accessories. Assisting customers in making purchase decisions based on their specific likes and preferences. Demonstrating use and operation of the electronics product Conducting product testing during sale, and packaging of customer product. Coordinating with the delivery team to manage home & offices deliveries to customers. Coordinating repair and replacement queries for in and out of warranty product issues. Maintaining sales records and reconciliations.