I currently run the Open Item Audits, verify accuracy of invoice payments, for all retail locations in the Northeast Area. I research customer accounts to see that their payments are applied correctly, if not research and correct. I also scan checks into the banking system for deposit. I also assist in the Receiving and sort all inbound mail according to their locations, for a more accurate and timely application. Responsible for exceptional customer service while working with clients on the phone, reply to emails accurately and in a timely manner, and responsible for the data entry into multiple settings.

I manage the Alamogordo, Ruidoso, Las Cruces, and Silver City stores to the regulations and policies set by the corporate office. I visited the four stores to ran an audit of the stores records for compliance. I ensured all stores were in compliance, submitted reports to management. I was responsible for taking inventory of everything in the stores on a monthly basis. I was also responsible for transferring merchandise between stores and the corporate warehouse on a daily basis.

I balanced all Credit Union branches and the overall Credit Union. I researched member checks within the Federal Reserve. I was responsible for answering member questions about their accounts. I monitored compliance with all federal regulations. I sent daily ACH (automatic clearing house) to the corporate financial institution for processing, transferred funds between financial institutions, and performed all bank transfers for members. I would verify all incoming wire transfers in excess of one hundred thousand dollars. Was responsible for accounts payable, prepare payroll and verify accrued leave. I sent tax payments to the IRS for members, comply with all IRS levy and handled child support and other court ordered garnishments. I aided in the conformation of counterfeit non negotiable items.Monitored the Credit Unions financial accounts for accuracy. I also prepared and proof tax form 1099, prepared tax form W2. I created and maintain spreadsheets in Microsoft Excel. I also would do other duties such as data entry with programs like Microsoft Office, Microsoft Word and Microsoft Calendar, file, and operate all basic office equipment including multi line phones.