Florence Mulenga Email & Phone Number

Lusaka Province, Zambia

Zambia

Fenty beauty advisor,clarins beauty advisor and Fragrance Advisor key responsibilities:*Assisting 50-100 customers daily with skincare products and make up products*Providing consultation services to customers depending on skin type and skin concerns *Assist customers with make up choices such as foundation and powder shade matching *customer service and sales specialist *Assist customers with fragrance choices according to customers needs *Give detailed consultation to fragrance customers such as fragrance ingredients,longevity and projection of afragrances*Plan brand events to drive sales *Build a customer database for returning customers * Stock inventory control and stocktake

Zambia

Lusaka Province, Zambia

Lusaka Province, Zambia

Key responsibilities:• Managing store organization, maintenance and purchasing functions.• Liaising with sales, marketing and management teams to develop solutions and accomplish shared objectives.• Developing and arranging promotional material and in-store displays• Reconciling daily sales transactions to balance and log day-to-day revenue.• Managing inventory control, cash control and store opening and closing procedures.

Kitwe, Copperbelt, Zambia

Achievements:• Acted as the Beauty Advisor, Assistant Cosmetics Manager and Store Team Leader.• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.• Assisted 50-100 customers daily with clothing choices, sizes and styling in a friendly, efficient manner.• Capitalized on upselling opportunities for additional products and services to increase sales numbers.• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.• Assisted customers with merchandise by answering product-related questions to guide customers through buying process.• Managed register and processed sales, refunds exchange and performed daily cash reconciliation.• Gained one on one product knowledge with fellow consultants of brands such as clinique, Black up, Elizabeth Arden, Clarins and Estee Lauder,• Promoted brand awareness and utilized took advantage of network connections to increase brand development.

Lusaka Province, Zambia

Achievements:• Led implementations of visual merchandising and brand standards changes in the FIX levy mall and oversaw store layout and visual changes depending on seasonal trends.• In collaboration with the store team, routinely worked to exceed monthly store sales targets by 25-50%.• Ensured upholding of the best brand standards that optimized customers and satisfaction and profitability.• Organized engaging front-facing displays to capture customer interest and drive revenue grow.• Displayed appropriate signage for products and sales promotion.• Restructured company merchandising standards to increase customer traffic and product exposure.• Verified merchandise against shipping paperwork and resolved discrepancies.• Kept stockroom orderly, accessible and safe with regular upkeep.

Bachelor Of Social Science, Development Studies

Secondary School Certificate, General Education, Grade 12