Legal Document Services Manager
CurrentLead Business Operations related initiatives whole maintaining a high level of success meeting existing customer SLA's and operational efficiencies. Develop relationships with clients to understand their on-going needs; identify and correct operational deficiencies. Coordinate resources for IT Support Client Relations, Production Management and Solutions Consultants to meet customer expectation, Be familiar with and implement the department and company policies and procedures and ensure they are followed. Support the Quality Management System, assisting in the development of procedures, work instructions and quality system documents, and actively participating in the improvement system process. Develop direct reports for operational excellence through effective performance management and goal setting. Manage staffing levels and allocate staffing resources with emphasis on planning within budget/minimizing overtime. Coach and Counsel staff by creating a positive atmosphere of professionalism and support at all levels; provide honest and timely feedback to employees and address performance issues with directness and sensitivity. Identify new processes and technologies to deliver improved margins or increased service offerings. Attain unit profitability goals. Thorough understanding of the operation of production center. Ability to work under pressure in a gas paced environment. Adaptability and organizational skills sufficient to comply with evolving processes, procedures, and technology. Excellent written and verbal communication skills. Problem solving and analytical skills for sound decision making. Excellent planning and prioritization and organizational skills. Comfortable and knowledgeable of various technologies and document content management systems as well as document workflow management tools.
