Florence Sheppard, Msc Email & Phone Number

Norwich, England, United Kingdom

I am responsible for supervising the day to day running of security in a busy and premium shopping centre in the heart of the city. This role includes but is not limited to; training staff, customer service, intelligence gathering, health and safety, as well as keeping the public and staff safe at all times.

Bury St. Edmunds, England, United Kingdom

• I was responsible for scheduling all the security for the HS2 sitesbased in the Midlands.
• Utilised practical communications skills to maintain and buildpositive client relationships.
• Applied expert knowledge for daily completion of tasks andstreamlining workflows.

Bury St. Edmunds, England, United Kingdom

• Managed the day to day running of the control room and ensuring that staff members are hitting the correct targets and achieving the company goals.
• Carrying out 1-2-1's with each member of the team, providing training where needs be, as well as communicating with high level stake holders in order to achieve a common goal.
• Offered thorough support knowledge aiding team assignments and deliverables.

Bury St. Edmunds, England, United Kingdom

• Dealt with a high level of calls, as well as communicating effectively within the team and being able to collaborate in situations which are high pressure.
• I have the ability and confidence to follow the process, but to also challenge it where I see there is a need for change in order to move the company forward.

Norfolk, England, United Kingdom

• Worked with high levels of discretion, confidently dealing with confidential information.
• Applied in-depth understanding of current NHS policies, issues and legislation to all aspects of work.
• Monitored current information relevant to local health consulting environment such as pandemics, health trends and regional health threats.
• Triaged each call using the correct software so that the caller got the best care necessary.

United Kingdom

• Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction.
• Prioritised tasks in order of urgency to create positive shopping experience for customers.
• Elevated customer shopping experience by greeting customers in a warm, friendly manner within target timeframe.

• Replenished stock, handled deliveries and processed digital orders.
• Upheld floor sets and company standards at all times.
• Identified clients' body type, colouring, style and desired image to fully comprehend and cater to specific needs and goals.
• Fostered long lasting relationships by actively listening to and understanding complex needs of clients.

Preston, United Kingdom

• Used exceptional communication and marketing skills to build positive, productive relationships with potential students.
• Devised creative strategies for improving customer awareness of company and offerings.

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