Florence Solomon Email & Phone Number

Managing a portfolio of key accounts and serving as a trusted advisor to these accounts to ensure successful renewalsSetting deployment goals and success metrics for new clients, and devising effective implementation plans.Serve as the Scrum Master, assigning tickets and ensuring tasks are distributed appropriately among team members based on their skills.

Onboarding new and old clients on the use of our School Management Software which enables educational institutions to manage student and employee progress and bio-data. Configure the software for clients to enable them to access the company's cloud database for uploading, storing, and backing up their data Customize score-based/comment-based result.

Managing inbound and outbound calls Ensure professional objective handling and proper disposition of calls and schedule of callbacks if need be.Pre-qualify US citizens for social security disability benefits on behalf of Citizen DisabilityAdherence to call script and call center policiesGiving customers information about company serviceUndergoing periodic.

Kaduna State, Nigeria

Assist with the placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Attempt to persuade customers to reconsider cancellation. Inform customers of deals and promotions.