Florence W. Email and Phone Number

• Strong aptitude for problem-solving, which is crucial in identifying root causes and developing innovative solutions to meet business needs.• Actively engage with stakeholders, business users, and technical teams, fostering a collaborative environment where ideas can be shared, and feedback can be incorporated. • Manage and support subsidiaries' systems, including the finance system and Warehouse Management System (WMS), to ensure they meet Service Level Agreements.• Implemented… Show more • Strong aptitude for problem-solving, which is crucial in identifying root causes and developing innovative solutions to meet business needs.• Actively engage with stakeholders, business users, and technical teams, fostering a collaborative environment where ideas can be shared, and feedback can be incorporated. • Manage and support subsidiaries' systems, including the finance system and Warehouse Management System (WMS), to ensure they meet Service Level Agreements.• Implemented system enhancements, leveraging analytical and problem-solving skills to ensure solutions aligned with business objectives. Show less

• In charge of Flight Planning Services Team and responsible for the development, maintenance and supports of the lifeblood Computer Flight Planning System. To ensure accurate flight plans can be produced by Dispatch as well as providing automated solutions to both Dispatch and Navigation Team• Drive and lead system upgrade, SIT, UAT, test cases and documentation. Lead and execute end-to-end system interface

• Develop and implement continuous improvement initiatives in line with high Performance• Provide rapid and cost-effective solution and strategy

• Liaise and coordinate with internal teams for system development and enhancement of business change request• Perform proactive maintenance on system performance, manage data backups and infrastructure support services on performance monitoring and tuning