Florence Ndanu Email & Phone Number

Nairobi,Kenya

As a Customer Care Representative at Jamii Telecommunications, I learned to assist diverse customers with their inquiries, providing prompt and effective solutions. My time in this role honed my communication skills, taught me the importance of empathy in customer interactions, and strengthened my ability to thrive in fast-paced environments. Additionally, I gained valuable experience in using CRM systems and collaborative problem-solving techniques.

Nairobi, Kenya

During my internship at Seacom Kenya Ltd in the INOC department, I had the opportunity to learn a wide range of valuable skills related to network infrastructure and connectivity. Specifically, I gained hands-on experience in troubleshooting, configuring routers and switches, and understanding the protocols for the 7 layers of the network stack.I also learned about various Ethernet standards, as well as IP routing and protocols. Additionally, I developed expertise in network connectivity troubleshooting, allowing me to quickly identify and address issues that arise in complex network environments.Overall, my internship at Seacom Kenya Ltd provided me with a strong foundation in network infrastructure and connectivity, and I am confident that these skills will prove invaluable in my future career endeavors.

Nanyuki, Kenya

My internship at El Karama Lodge provided me with a comprehensive understanding of the hospitality industry, as well as the skills necessary to succeed in a variety of roles within this dynamic and rewarding field. I had the opportunity to gain valuable skills and hands-on experience in tour guiding, catering, administration work, room services, and front desk operations. I learned how to provide exceptional customer service and attention to detail, while also developing my ability to work effectively as part of a team. Whether it was working directly with guests or handling behind-the-scenes administrative tasks, I gained a deep appreciation for the importance of organization, communication, and professionalism in the hospitality industry. I am confident that the skills I developed there will serve me well.

Bachelor'S Of Science In Information Technology, Information Technology

Education record