• Understand Contract Data Requirements List (CRDL) and assimilate data items and their relevant characteristics (like Date of First Submission) into comprehensive project plan for Program Leadership.• Working closely with Subject Matter Experts, write and heavily modify technical documentation to conform to U.S. Government Printing Office Style Manual, Technical Manuals, Software Procedure Guidelines, Formatting Conventions, and Additional Ordering Requirements (AOR) for the various document types that comprise the documentation deliverables.• Establish and maintain relationships with colleagues in Program Management, Engineering, and Systems Integration to fulfill project requirements and acceptable outcomes (quality, quantity, timeliness).• Maintain expert knowledge of grammar, style, and usage. Must be able to write in explanatory and procedural styles for multiple reviewers and audiences.• Create a tracker that accurately reflects all known documentation deliverables, contract due dates, and other key metrics to monitor work-in-progress and manage pipeline and resources -- approximately 300 deliverables across multiple versions of the product with due dates spanning 18 months.

· Identify process changes for the bank’s multiple Lines of Business and the Application Services department as a result of the Technology Transformation Program, moving from an in-house technical infrastructure environment to a vendor-hosted, data center model. Participate in requirements gathering sessions. Formulate questions for the vendor(s), as well as Program teammates and Business Partners.· Specify degree of change for various stakeholders, validate these findings with key stakeholders across the Lines of Business and within Information Technology (IT), and create the procedural documentation to reflect the changes.· Distill and analyze vast amounts of data from a variety of sources, then compile into a consumable format for management.· Develop relationships with Risk and Line of Business Partners to collaborate on effective Risk Management. Manage risk by documenting and reporting on status, as well as the mitigation and contingency plans aligned with each.· In conjunction with Marketing and Corporate Communications, plan external (customer) Communication Plan. Similarly, working with Enterprise Enablement and Execution, plan internal (employee) Communication Plan. Create a Communication Strategy and Plan specifically targeted to IT staff that includes cadence, channel, and key messages.· Working with Senior Program Management, develop Support and Communication Model that includes scheduling human and technological resources, ensuring physical access, acquiring sufficient space, formulating escalation process, and proposing metrics to measure success.

I defined, designed and executed Change Management activities including Internal Marketing Communications, Training and Documentation. My vision and its successful execution are critical to large software implementations deployed globally. Through Communication products -- like newsletters, posters, and digital display -- I articulated the business problems solved by the software solution, built awareness of the tools and technology that comprise the solution, and gained acceptance of the change in the end-user communities.Through Training programs, my team helped our employees to build the knowledge and skills required to use the solutions that we deliver; maximizing employee productivity and building market share for BSC products world-wide.Through Documentation products -- guides, reference cards, Frequently Asked Questions (FAQs) for all levels of users -- we ensured understanding of intended use and continuity in best practices.

Served as a Curriculum Development Manager. Created and executed a Curriculum Plan, comprised of over 15 courses that included a wide range of merchandising functions and audiences. Ensured the successful delivery of Software Education Programs for our customers, consultants, and sales force. This included determining our offerings, publishing marketing outlines and schedules to both external and internal audiences via the web, tracking education revenue, monitoring book inventory, managing proper technical set-up of offerings, and using the proper systems and processes for announcing events and registering students for offerings. Served as liaison to corporate resources including SAS Education Editing and Production, Customer Service, Sales, Publications, Worldwide Marketing, and Legal. Selected and managed (contractual) course developers, allocated assignments, reviewed work to ensure quality and consistency, provided feedback, and managed vendor relations with the placement firm.

Introduced business analysts and managers to mySAP BI. In conjunction with BI manager, determined roll-out strategy for the product, identified audiences and their needs, and appropriate delivery mechanisms. Developed and delivered the BI curriculum, including Guides, Quick Reference Cards, and Tutorials. Defined requirements for SAP R/3 Training Environment, including database set-up and the on-going refresh schedule for over 10 sites. Specified the required transactions, their characteristics, and the number of transactions required to teach classes repeatedly. Designed and created instructor-led training for global implementation of SAP R/3. Delivered Train-the-Trainer sessions, as well as end-user classes. Designed and created on-line tutorials.

Articulated the value of SAP training to customers and prospects. Sold training products and services to SAP customers, including instructional software and customized education plans for SAP Implementation Project Teams. Presented at SAPPHIRE, SAP's annual conference for customers and partners. Thoroughly familiar with Request for Proposal (RFP) and Request for Information (RFI) process. Created both RFPs and RFIs as a customer; responded to both RFPs and RFIs as software vendor.

Conducted SAP courses for customers, partners, and SAP employees, from R/3 Version 2.2 through Version 4.6 including business process and system configuration. Served as a member of an International Curriculum Development team. Designed and developed course offerings for a global audience including instructor-led and computer-based training.