Florence O'Donnell Email & Phone Number

Charleston, SC, US

Charleston, South Carolina

Charleston, South Carolina Area

• Understand Contract Data Requirements List (CRDL) and assimilate data items and their relevant characteristics (like Date of First Submission) into comprehensive project plan for Program Leadership.
• Working closely with Subject Matter Experts, write and heavily modify technical documentation to conform to U.S. Government Printing Office Style Manual, Technical Manuals, Software Procedure Guidelines, Formatting.
• Establish and maintain relationships with colleagues in Program Management, Engineering, and Systems Integration to fulfill project requirements and acceptable outcomes (quality, quantity, timeliness).
• Maintain expert knowledge of grammar, style, and usage. Must be able to write in explanatory and procedural styles for multiple reviewers and audiences.
• Create a tracker that accurately reflects all known documentation deliverables, contract due dates, and other key metrics to monitor work-in-progress and manage pipeline and resources -- approximately 300 deliverables.

Charleston, South Carolina Area

· Identify process changes for the bank’s multiple Lines of Business and the Application Services department as a result of the Technology Transformation Program, moving from an in-house technical infrastructure environment to a vendor-hosted, data center model. Participate in requirements gathering sessions. Formulate questions for the vendor(s), as well.

Marlborough MA

I defined, designed and executed Change Management activities including Internal Marketing Communications, Training and Documentation. My vision and its successful execution are critical to large software implementations deployed globally. Through Communication products -- like newsletters, posters, and digital display -- I articulated the business.

Served as a Curriculum Development Manager. Created and executed a Curriculum Plan, comprised of over 15 courses that included a wide range of merchandising functions and audiences. Ensured the successful delivery of Software Education Programs for our customers, consultants, and sales force. This included determining our offerings, publishing marketing.

Charleston, South Carolina Area

Introduced business analysts and managers to mySAP BI. In conjunction with BI manager, determined roll-out strategy for the product, identified audiences and their needs, and appropriate delivery mechanisms. Developed and delivered the BI curriculum, including Guides, Quick Reference Cards, and Tutorials. Defined requirements for SAP R/3 Training.

Articulated the value of SAP training to customers and prospects. Sold training products and services to SAP customers, including instructional software and customized education plans for SAP Implementation Project Teams. Presented at SAPPHIRE, SAP's annual conference for customers and partners. Thoroughly familiar with Request for Proposal (RFP) and.

Conducted SAP courses for customers, partners, and SAP employees, from R/3 Version 2.2 through Version 4.6 including business process and system configuration. Served as a member of an International Curriculum Development team. Designed and developed course offerings for a global audience including instructor-led and computer-based training.

Bachelor Of Science (B.S.), Sociology

Activities and Societies: Phi Beta Kappa, summa cum laudeBachelor of Science (BS) majoring in Sociology. Particularly enjoyed Sociology of.

Sociology, Specializing In Gerontology

Activities and Societies: Phi Beta KappaProfessional Publication, "Food Patterns in an Urban Population: Age and Sociodemographic.