Florence R.

Florence R. Email and Phone Number

Project Manager | Project/Product Management Enthusiast | PMI Chapter Leader | Mom | Speaker @ State Farm
1 State Farm Plaza Bloomington, IL 61701 United States
Florence R.'s Location
Normal, Illinois, United States, United States
Florence R.'s Contact Details

Florence R. personal email

About Florence R.

Like the historical Haitian Citadel depicted in my banner, I have experienced many challenges and always persevered and now I am a fortress of resourcefulness and resiliency. It was as an 11-year-old on my way to an abrupt move to the states (from Haiti) that I set my mind on entering the business world. Little did I know that I would go on to engineer a career in the financial services industry with some of the best-known American institutions--Wells Fargo, Bank of America, and State Farm Insurance. Through these companies, I have amassed a wealth of experience in customer success, sales/business development, and project/product management. I hold various certifications, most notably, the PMP and PMI-ACP. To serve, I volunteer as a chapter leader for the PMI-Central Illinois Chapter, a recurring 48in48 volunteer, and always take opportunities to mentor 1-on-1 with the youth and young professionals.My core competencies include: Root cause analysis Planning/StrategyProcess ImprovementStakeholder ManagementChange ManagementBusiness Analysis/Business AnalystUser Acceptance TestingWaterfall/AgileImplementation ManagementFinancial Analysis/Reconciliation I like to talk about- #careerdevelopment, #highereducation, #projectmanagement, #productmanagement, #tech, #volunteering, #worklifebalance, #sustainabledevelopment, #Haiti, #Caribbean, #LatinAmerica, #Africa, #liftingasweclimb, #blackgirlmagic, #pelotonConnect with me here on LinkedIn and be sure to follow me!Last Updated: 6/9/24

Florence R.'s Current Company Details
State Farm

State Farm

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Project Manager | Project/Product Management Enthusiast | PMI Chapter Leader | Mom | Speaker
1 State Farm Plaza Bloomington, IL 61701 United States
Website:
statefarm.com
Employees:
10
Company email:
info@jhannahco.com
Florence R. Work Experience Details
  • State Farm
    Agency Project Manager
    State Farm Nov 2024 - Present
    Bloomington, Illinois, Us
    - Responsible for various strategic and tactical aspects of assigned project from initiation to execution and closing, ensuring successful delivery of project deliverables and timelines, including collaborating closely with business partners and leadership.
  • State Farm
    Technology Analyst/Product Owner (Enterprise Performance Management)
    State Farm May 2023 - Nov 2024
    Bloomington, Illinois, Us
    - Collaborated with business partners and developers to create/test/validate various business intelligence (BI) reports required by leadership and other key stakeholders involved in planning & analysis for the enterprise.
  • State Farm
    Product Owner (Billing & Payments)
    State Farm Jul 2017 - May 2023
    Bloomington, Illinois, Us
    - Collaborated with the Development team, the Product Manager, and other stakeholders to evaluate/prioritize new enhancement requests and deliver changes that aligned with overall business needs and our team’s product vision/capacity. - Championed agile practices and facilitated various meetings to create features and stories to deliver various changes impacting multiple services and a database involved in the processing and storage of real time and batched payments from modernized and legacy flows.- Coordinated testing and implementation of various sunsets and technical upgrades (e.g., legacy database sunset, AWS migration).- Ensured the team and stakeholders received adequate/meaningful communication or statuses.- Worked with Product Manager and Scrum Master to address interpersonal and workload management issues.
  • State Farm
    User Acceptance Test Analyst (Billing & Payments)
    State Farm Oct 2016 - Jul 2017
    Bloomington, Illinois, Us
    - Validated system functionality against complex set of requirements for the initial deployment of the Billing & Payments Modernization effort.
  • State Farm
    Sr. It Business Analyst (Billing & Payments)
    State Farm Jan 2011 - Jul 2017
    Bloomington, Illinois, Us
    - Made various contributions as SME or lead on various project artifacts (e.g., project charter, requirements, test plans, lessons learned, transition plans) for a wide range of projects such as Batch Processing Enablement, AMEX/Discover Card Enablement, Credit/Debit Card Tokenization, Apple Pay Enablement, Failover processing, and Credit/Debit Card Processing Platform Migration.- Provided 3rd level support to agents and a wide range of associates from other functions (e.g., Customer Contact Center) by researching various debit/credit payment issues and providing timely & clear instructions.- Collaborated with various coordinators for various 1st and 2nd level support teams to create/improve Knowledge Items and training to gain mutually beneficial efficiencies (e.g., 3rd level service tickets reduction).- Acted as SME in Treasury Services’ bank reconciliation process by identifying complex out of balances and communicating root causes (e.g., authorization/settlement issues, human error) and communicating recovery actions as well as training their associates.- Led various discussions with developers and other stakeholders, including vendors (e.g., card issuers/acquirers) to gather and analyze all facts surrounding payment processing issues in production (e.g., outages) to confirm how our customers (e.g., Agency, Finance, Policyholders) were impacted and mitigate future issues.
  • State Farm
    It Project Coordinator (Billing & Payments)
    State Farm Feb 2014 - Dec 2015
    Bloomington, Illinois, Us
    - Provided coordination for two multi-year efforts to sunset State Farm’s Canadian book of business, which included submitting/managing allocation requests for offshore and onsite resources, monitoring/updating various logs (e.g., issues), and pulling together detailed and frequent status reports for stakeholders.
  • State Farm
    Incident Coordinator (Billing & Payments)
    State Farm Jan 2012 - Dec 2014
    Bloomington, Illinois, Us
    - Monitored/tracked the health of the Incident Management process for 3-4 teams- Advised and consulted with team leads how to utilize various HP Service Manager functionalities to improve their monthly results.
  • State Farm
    Finance Trainee/Business Analyst (Financial Shared Services)
    State Farm Oct 2009 - Dec 2010
    Bloomington, Illinois, Us
    - Completed a 3-month process improvement review of the workflows tied to the Reconciliation team to uncover root causes for persistent end of day bottlenecks and possible solutions. - Created a report that summarized and compared incoming mail volume, which discovered a 10% reduction in mailed payments over the prior year and led to revised benchmarks for the next year.
  • Pmi-Central Illinois Chapter
    Vp Of Publicity/Sponsorship
    Pmi-Central Illinois Chapter Jan 2022 - Present
    Bloomington, Us
    - Overhauled the chapter’s sponsorship and publicity/social media strategies to increase our chapter’s profile and contribute to the Project Management community (i.e. presented in my employer's PO Community of Practice meeting and recorded a podcast with Central Illinois Business Leaders)- Curate and produce the monthly e-newsletter and chapter events with professional guest speakers - Network with chapters throughout the country to expand our monthly event offerings, reduce our speaker expenditures, and generate income from our events
  • 48In48
    Project Manager
    48In48 Mar 2023 - Present
    Atlanta, Georgia, Us
    - Led and coached multiple hybrid and cross-functional teams by managing project scope and timelines, stakeholder communication, and team resources to ensure the successful development of websites for various non-profits
  • Bank Of America
    Collector Ii
    Bank Of America 2008 - 2009
    Charlotte, Nc, Us
    - Oversaw a portfolio of past due accounts worth $5-7 million monthly, which entailededucating customers on hardship assistance, setting up repayment plans, negotiating settlement terms, referring eligible customers to external debt counseling programs or arbitration
  • Bank Of America
    Sales Associate Ii
    Bank Of America 2007 - 2008
    Charlotte, Nc, Us
    - Closed $17 million in new money by actively soliciting and matching customers’ needs with the right financial products to consistently earn high ranks (e.g., Top 10 in CRM and Quality)
  • Wells Fargo
    Assistant Branch Manager/Sr. Credit Manager
    Wells Fargo 2003 - 2007
    San Francisco, California, Us
    -Performed various management duties such as supervising a fluctuating staff of up to 8, training/coaching new and experienced team members, and addressing /escalating compliance infractions-Handled various branch operation duties such as managing the pending loan applications queue, daily balancing, compiling month-end operating statistics reports for upper management, processing in-branch payments, and pre- and post-close loan processing-Highlights:- Top 10 producer (District & Region)- 1 & 2 Million Dollar Club member- Sold & closed $10M in new money

Florence R. Skills

Leadership Auditing Team Building Powerpoint Consulting Banking Accounting Jersey Yahoo Credit Cards Payments Portfolio Insurance Customer Marketing Results Oriented Debt Sales National Honor Society Training Sessions Settlement Applications Entry New York Reviews Business Development Communication Encouragement Mortgage Lending Negotiation Performer Adjustments Finance Month End Business Analysis Process Improvement Active Strategic Planning Software County Fas Financial Services Stage Outlook Strategies Consolidation Microsoft Office Microsoft Word Credit Reports Microsoft Excel New Hires Marketing New Business Development Credit Training Policy Customer Service Financial Analysis Assessment Travel Project Management Delta Financial Statements Project Management Research Risk Ocean Secured Financing Statistics Analysis Wells Fargo

Florence R. Education Details

  • New York Institute Of Technology
    New York Institute Of Technology
    Accounting
  • Stockton University
    Stockton University
    Business Administration
  • The Washington Center For Internships And Academic Seminars
    The Washington Center For Internships And Academic Seminars
    Communication And Media Studies
  • Atlantic Cape Community College
    Atlantic Cape Community College

Frequently Asked Questions about Florence R.

What company does Florence R. work for?

Florence R. works for State Farm

What is Florence R.'s role at the current company?

Florence R.'s current role is Project Manager | Project/Product Management Enthusiast | PMI Chapter Leader | Mom | Speaker.

What is Florence R.'s email address?

Florence R.'s email address is re****@****hoo.com

What schools did Florence R. attend?

Florence R. attended New York Institute Of Technology, Stockton University, The Washington Center For Internships And Academic Seminars, Atlantic Cape Community College.

What are some of Florence R.'s interests?

Florence R. has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights.

What skills is Florence R. known for?

Florence R. has skills like Leadership, Auditing, Team Building, Powerpoint, Consulting, Banking, Accounting, Jersey, Yahoo, Credit Cards, Payments, Portfolio.

Who are Florence R.'s colleagues?

Florence R.'s colleagues are Allison Burge, Auri Cruz, Tina Morrow, Sophia De La Cruz, Sri Alla, Nelson Lainez, Alexus Stalzer.

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