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Florence R. is listed as Project Manager | Project/Product Management Enthusiast | PMI Chapter Leader | Mom | Speaker at State Farm, a company with 10 employees, based in Normal, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Florence R..
Florence R. previously worked as Agency Project Manager at State Farm and Technology Analyst/Product Owner (Enterprise Performance Management) at State Farm. Florence R. holds Mba, Accounting from New York Institute Of Technology.
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Like the historical Haitian Citadel depicted in my banner, I have experienced many challenges and always persevered and now I am a fortress of resourcefulness and resiliency. It was as an 11-year-old on my way to an abrupt move to the states (from Haiti) that I set my mind on entering the business world. Little did I know that I would go on to engineer a career in the financial services industry with some of the best-known American institutions--Wells Fargo, Bank of America, and State Farm Insurance. Through these companies, I have amassed a wealth of experience in customer success, sales/business development, and project/product management. I hold various certifications, most notably, the PMP and PMI-ACP. To serve, I volunteer as a chapter leader for the PMI-Central Illinois Chapter, a recurring 48in48 volunteer, and always take opportunities to mentor 1-on-1 with the youth and young professionals.My core competencies include: Root cause analysis Planning/StrategyProcess ImprovementStakeholder ManagementChange ManagementBusiness Analysis/Business AnalystUser Acceptance TestingWaterfall/AgileImplementation ManagementFinancial Analysis/Reconciliation I like to talk about- #careerdevelopment, #highereducation, #projectmanagement, #productmanagement, #tech, #volunteering, #worklifebalance, #sustainabledevelopment, #Haiti, #Caribbean, #LatinAmerica, #Africa, #liftingasweclimb, #blackgirlmagic, #pelotonConnect with me here on LinkedIn and be sure to follow me!Last Updated: 6/9/24
Listed skills include Leadership, Auditing, Team Building, Powerpoint, and 67 others.
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A career timeline built from the work history available for this profile.
Bloomington, Illinois, US
- Responsible for various strategic and tactical aspects of assigned project from initiation to execution and closing, ensuring successful delivery of project deliverables and timelines, including collaborating closely with business partners and leadership.
Bloomington, Illinois, US
- Collaborated with business partners and developers to create/test/validate various business intelligence (BI) reports required by leadership and other key stakeholders involved in planning & analysis for the enterprise.
Bloomington, Illinois, US
- Collaborated with the Development team, the Product Manager, and other stakeholders to evaluate/prioritize new enhancement requests and deliver changes that aligned with overall business needs and our team’s product vision/capacity. - Championed agile practices and facilitated various meetings to create features and stories to deliver various changes.
Bloomington, Illinois, US
- Validated system functionality against complex set of requirements for the initial deployment of the Billing & Payments Modernization effort.
Bloomington, Illinois, US
- Made various contributions as SME or lead on various project artifacts (e.g., project charter, requirements, test plans, lessons learned, transition plans) for a wide range of projects such as Batch Processing Enablement, AMEX/Discover Card Enablement, Credit/Debit Card Tokenization, Apple Pay Enablement, Failover processing, and Credit/Debit Card.
Bloomington, Illinois, US
- Provided coordination for two multi-year efforts to sunset State Farm’s Canadian book of business, which included submitting/managing allocation requests for offshore and onsite resources, monitoring/updating various logs (e.g., issues), and pulling together detailed and frequent status reports for stakeholders.
Bloomington, Illinois, US
- Monitored/tracked the health of the Incident Management process for 3-4 teams- Advised and consulted with team leads how to utilize various HP Service Manager functionalities to improve their monthly results.
Bloomington, Illinois, US
- Completed a 3-month process improvement review of the workflows tied to the Reconciliation team to uncover root causes for persistent end of day bottlenecks and possible solutions. - Created a report that summarized and compared incoming mail volume, which discovered a 10% reduction in mailed payments over the prior year and led to revised benchmarks for.
Bloomington, US
- Overhauled the chapter’s sponsorship and publicity/social media strategies to increase our chapter’s profile and contribute to the Project Management community (i.e. presented in my employer's PO Community of Practice meeting and recorded a podcast with Central Illinois Business Leaders)- Curate and produce the monthly e-newsletter and chapter events.
Atlanta, Georgia, US
- Led and coached multiple hybrid and cross-functional teams by managing project scope and timelines, stakeholder communication, and team resources to ensure the successful development of websites for various non-profits
Charlotte, NC, US
- Oversaw a portfolio of past due accounts worth $5-7 million monthly, which entailededucating customers on hardship assistance, setting up repayment plans, negotiating settlement terms, referring eligible customers to external debt counseling programs or arbitration
Charlotte, NC, US
- Closed $17 million in new money by actively soliciting and matching customers’ needs with the right financial products to consistently earn high ranks (e.g., Top 10 in CRM and Quality)
San Francisco, California, US
-Performed various management duties such as supervising a fluctuating staff of up to 8, training/coaching new and experienced team members, and addressing /escalating compliance infractions-Handled various branch operation duties such as managing the pending loan applications queue, daily balancing, compiling month-end operating statistics reports for.
Other employees you can reach at statefarm.com. View company contacts for 10 employees →
Caleb Hubbard
Colleague at State Farm
Mckinney, Texas, United States, United States
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SL
Shirin Lahni
Colleague at State Farm
San Francisco Bay Area, United States
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WF
Wendy Fazzolari
Colleague at State Farm
Mississauga, Ontario, Canada, Canada
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MB
Maddy Brewer
Colleague at State Farm
Morgantown, West Virginia, United States, United States
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CT
Chelsey Towns
Colleague at State Farm
Kennesaw, Georgia, United States, United States
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NL
Nelson Lainez
Colleague at State Farm
Dallas-Fort Worth Metroplex, United States
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TM
Tracy Mcdonald-Smith
Colleague at State Farm
Los Angeles, California, United States, United States
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SL
Shelley Long
Colleague at State Farm
Mulberry, Florida, United States, United States
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JY
Jeff Yerington
Colleague at State Farm
Bloomington, Illinois, United States, United States
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SD
Sheila Dominguez
Colleague at State Farm
Jonesboro, Georgia, United States, United States
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Quick answers generated from the profile data available on this page.
Florence R. works for State Farm.
Florence R. is listed as Project Manager | Project/Product Management Enthusiast | PMI Chapter Leader | Mom | Speaker at State Farm.
Florence R. is based in Normal, Illinois, United States while working with State Farm.
Florence R. has worked for State Farm, Pmi-Central Illinois Chapter, 48In48, Bank Of America, and Wells Fargo.
Florence R.'s colleagues at State Farm include Caleb Hubbard, Shirin Lahni, Wendy Fazzolari, Maddy Brewer, and Chelsey Towns.
You can use AeroLeads to view verified contact signals for Florence R. at State Farm, including work email, phone, and LinkedIn data when available.
Florence R. holds Mba, Accounting from New York Institute Of Technology.
Florence R. is listed with skills including Leadership, Auditing, Team Building, Powerpoint, Consulting, Banking, Accounting, and Jersey.
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