Florence R. Email and Phone Number
Florence R. personal email
- Valid
Like the historical Haitian Citadel depicted in my banner, I have experienced many challenges and always persevered and now I am a fortress of resourcefulness and resiliency. It was as an 11-year-old on my way to an abrupt move to the states (from Haiti) that I set my mind on entering the business world. Little did I know that I would go on to engineer a career in the financial services industry with some of the best-known American institutions--Wells Fargo, Bank of America, and State Farm Insurance. Through these companies, I have amassed a wealth of experience in customer success, sales/business development, and project/product management. I hold various certifications, most notably, the PMP and PMI-ACP. To serve, I volunteer as a chapter leader for the PMI-Central Illinois Chapter, a recurring 48in48 volunteer, and always take opportunities to mentor 1-on-1 with the youth and young professionals.My core competencies include: Root cause analysis Planning/StrategyProcess ImprovementStakeholder ManagementChange ManagementBusiness Analysis/Business AnalystUser Acceptance TestingWaterfall/AgileImplementation ManagementFinancial Analysis/Reconciliation I like to talk about- #careerdevelopment, #highereducation, #projectmanagement, #productmanagement, #tech, #volunteering, #worklifebalance, #sustainabledevelopment, #Haiti, #Caribbean, #LatinAmerica, #Africa, #liftingasweclimb, #blackgirlmagic, #pelotonConnect with me here on LinkedIn and be sure to follow me!Last Updated: 6/9/24
State Farm
View- Website:
- statefarm.com
- Employees:
- 10
- Company email:
- info@jhannahco.com
-
Agency Project ManagerState Farm Nov 2024 - PresentBloomington, Illinois, Us- Responsible for various strategic and tactical aspects of assigned project from initiation to execution and closing, ensuring successful delivery of project deliverables and timelines, including collaborating closely with business partners and leadership. -
Technology Analyst/Product Owner (Enterprise Performance Management)State Farm May 2023 - Nov 2024Bloomington, Illinois, Us- Collaborated with business partners and developers to create/test/validate various business intelligence (BI) reports required by leadership and other key stakeholders involved in planning & analysis for the enterprise. -
Product Owner (Billing & Payments)State Farm Jul 2017 - May 2023Bloomington, Illinois, Us- Collaborated with the Development team, the Product Manager, and other stakeholders to evaluate/prioritize new enhancement requests and deliver changes that aligned with overall business needs and our team’s product vision/capacity. - Championed agile practices and facilitated various meetings to create features and stories to deliver various changes impacting multiple services and a database involved in the processing and storage of real time and batched payments from modernized and legacy flows.- Coordinated testing and implementation of various sunsets and technical upgrades (e.g., legacy database sunset, AWS migration).- Ensured the team and stakeholders received adequate/meaningful communication or statuses.- Worked with Product Manager and Scrum Master to address interpersonal and workload management issues. -
User Acceptance Test Analyst (Billing & Payments)State Farm Oct 2016 - Jul 2017Bloomington, Illinois, Us- Validated system functionality against complex set of requirements for the initial deployment of the Billing & Payments Modernization effort. -
Sr. It Business Analyst (Billing & Payments)State Farm Jan 2011 - Jul 2017Bloomington, Illinois, Us- Made various contributions as SME or lead on various project artifacts (e.g., project charter, requirements, test plans, lessons learned, transition plans) for a wide range of projects such as Batch Processing Enablement, AMEX/Discover Card Enablement, Credit/Debit Card Tokenization, Apple Pay Enablement, Failover processing, and Credit/Debit Card Processing Platform Migration.- Provided 3rd level support to agents and a wide range of associates from other functions (e.g., Customer Contact Center) by researching various debit/credit payment issues and providing timely & clear instructions.- Collaborated with various coordinators for various 1st and 2nd level support teams to create/improve Knowledge Items and training to gain mutually beneficial efficiencies (e.g., 3rd level service tickets reduction).- Acted as SME in Treasury Services’ bank reconciliation process by identifying complex out of balances and communicating root causes (e.g., authorization/settlement issues, human error) and communicating recovery actions as well as training their associates.- Led various discussions with developers and other stakeholders, including vendors (e.g., card issuers/acquirers) to gather and analyze all facts surrounding payment processing issues in production (e.g., outages) to confirm how our customers (e.g., Agency, Finance, Policyholders) were impacted and mitigate future issues. -
It Project Coordinator (Billing & Payments)State Farm Feb 2014 - Dec 2015Bloomington, Illinois, Us- Provided coordination for two multi-year efforts to sunset State Farm’s Canadian book of business, which included submitting/managing allocation requests for offshore and onsite resources, monitoring/updating various logs (e.g., issues), and pulling together detailed and frequent status reports for stakeholders. -
Incident Coordinator (Billing & Payments)State Farm Jan 2012 - Dec 2014Bloomington, Illinois, Us- Monitored/tracked the health of the Incident Management process for 3-4 teams- Advised and consulted with team leads how to utilize various HP Service Manager functionalities to improve their monthly results. -
Finance Trainee/Business Analyst (Financial Shared Services)State Farm Oct 2009 - Dec 2010Bloomington, Illinois, Us- Completed a 3-month process improvement review of the workflows tied to the Reconciliation team to uncover root causes for persistent end of day bottlenecks and possible solutions. - Created a report that summarized and compared incoming mail volume, which discovered a 10% reduction in mailed payments over the prior year and led to revised benchmarks for the next year. -
Vp Of Publicity/SponsorshipPmi-Central Illinois Chapter Jan 2022 - PresentBloomington, Us- Overhauled the chapter’s sponsorship and publicity/social media strategies to increase our chapter’s profile and contribute to the Project Management community (i.e. presented in my employer's PO Community of Practice meeting and recorded a podcast with Central Illinois Business Leaders)- Curate and produce the monthly e-newsletter and chapter events with professional guest speakers - Network with chapters throughout the country to expand our monthly event offerings, reduce our speaker expenditures, and generate income from our events -
Project Manager48In48 Mar 2023 - PresentAtlanta, Georgia, Us- Led and coached multiple hybrid and cross-functional teams by managing project scope and timelines, stakeholder communication, and team resources to ensure the successful development of websites for various non-profits -
Collector IiBank Of America 2008 - 2009Charlotte, Nc, Us- Oversaw a portfolio of past due accounts worth $5-7 million monthly, which entailededucating customers on hardship assistance, setting up repayment plans, negotiating settlement terms, referring eligible customers to external debt counseling programs or arbitration -
Sales Associate IiBank Of America 2007 - 2008Charlotte, Nc, Us- Closed $17 million in new money by actively soliciting and matching customers’ needs with the right financial products to consistently earn high ranks (e.g., Top 10 in CRM and Quality) -
Assistant Branch Manager/Sr. Credit ManagerWells Fargo 2003 - 2007San Francisco, California, Us-Performed various management duties such as supervising a fluctuating staff of up to 8, training/coaching new and experienced team members, and addressing /escalating compliance infractions-Handled various branch operation duties such as managing the pending loan applications queue, daily balancing, compiling month-end operating statistics reports for upper management, processing in-branch payments, and pre- and post-close loan processing-Highlights:- Top 10 producer (District & Region)- 1 & 2 Million Dollar Club member- Sold & closed $10M in new money
Florence R. Skills
Florence R. Education Details
-
New York Institute Of TechnologyAccounting -
Stockton UniversityBusiness Administration -
The Washington Center For Internships And Academic SeminarsCommunication And Media Studies -
Atlantic Cape Community College
Frequently Asked Questions about Florence R.
What company does Florence R. work for?
Florence R. works for State Farm
What is Florence R.'s role at the current company?
Florence R.'s current role is Project Manager | Project/Product Management Enthusiast | PMI Chapter Leader | Mom | Speaker.
What is Florence R.'s email address?
Florence R.'s email address is re****@****hoo.com
What schools did Florence R. attend?
Florence R. attended New York Institute Of Technology, Stockton University, The Washington Center For Internships And Academic Seminars, Atlantic Cape Community College.
What are some of Florence R.'s interests?
Florence R. has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Florence R. known for?
Florence R. has skills like Leadership, Auditing, Team Building, Powerpoint, Consulting, Banking, Accounting, Jersey, Yahoo, Credit Cards, Payments, Portfolio.
Who are Florence R.'s colleagues?
Florence R.'s colleagues are Allison Burge, Auri Cruz, Tina Morrow, Sophia De La Cruz, Sri Alla, Nelson Lainez, Alexus Stalzer.
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