Florence Wainaina, Mba Email and Phone Number
• Fifteen (15) years of work experience in leading overall business development and institutional performance; operations management; customer relationship management and customer experience. • Extensive experience in customer relationship management, advisory, customer portfolio growth and ensuring quality customer service at all touch points. • Operations and administration management experience including cash management, assets and facilities management, security, IT infrastructure, human resources, logistics and procurement. • Customer experience management specialist with expertise in complaints management; customer feedback/satisfaction; service excellence; business partnering and CRM for analytics and reporting. • Extensive experience in measuring and analyzing customer experience metrics such as Net Promoter Score (NPS); Customer Satisfaction (CSAT) and Customer Effort Surveys (CES) to establish the effectiveness of customer experience initiatives and identify areas of improvement. • Experience in the development and implementation of business development strategies with a focus on improved financial management; increase sales and growing profitability, customer base and income. • Expert in developing and implementing risk management frameworks, instituting internal controls, and compliance with regulatory requirements and institutional policies in business functions. • Experience in project design and implementation, including monitoring, evaluating and reporting.• Outstanding leadership, communication, and partnership-building skills.
Flowaine Consulting Group Limited
View- Website:
- fcgroup.co.ke
- Employees:
- 1
-
Founder And Chief Executive OfficerFlowaine Consulting Group LimitedNairobi County, Kenya -
Senior Corporate Relationship Manager, Institutional BankingNational Bank Of Kenya Jan 2020 - PresentNairobi -
Senior Manager, Commercial BankingNational Bank Of Kenya Jun 2018 - Dec 2019Nairobi -
Branch ManagerNational Bank Of Kenya Ltd Jan 2016 - May 2018Embu -
Branch Operations ManagerNational Bank Of Kenya Ltd Jan 2014 - Dec 2015Kilifi -
Business Banking ConsultantNational Bank Of Kenya Oct 2013 - Dec 2013Kiambu -
Credit And Administration Officer / Systems AdministratorNational Bank Of Kenya Limited Jan 2012 - Sep 2013Kiambu -
Graduate ClerkNational Bank Of Kenya Ltd May 2006 - Dec 2011Nakuru -
Marketing And Administrative AssistantPenelly Construction And Engineering Ltd Jun 2004 - Apr 2006Nairobi
Florence Wainaina, Mba Education Details
-
Second Class Upper Division -
Kenya Methodist UniversityStrategic Management
Frequently Asked Questions about Florence Wainaina, Mba
What company does Florence Wainaina, Mba work for?
Florence Wainaina, Mba works for Flowaine Consulting Group Limited
What is Florence Wainaina, Mba's role at the current company?
Florence Wainaina, Mba's current role is Founder and Chief Executive Officer.
What schools did Florence Wainaina, Mba attend?
Florence Wainaina, Mba attended University Of Nairobi, Kenya Methodist University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial