I worked as a customer service representative for 6 months. During my time there, my duties included taking orders from customers and handling any questions or complaints they had. I worked on a Telco account where I helped customers who wanted to sign up for our services, register or activate their phones with our services. I also assisted those who wished to discontinue their service with us by deactivating their account.An experienced and hardworking individual who has worked in the hospitality industry for 3 years. I manage bookings on platforms such as Airbnb, Booking.com, HomeAway, Vacasa, and VRBO. My daily tasks include:1. Respond to guests' inquiries before they book via phone, email, or SMS. 2. Sending registration forms that contain the resort's home policy and car registrations. 3. Assisting in-house guests and creating maintenance reports to alert our local team if they have any issues. 4. Managing compensations and refunds. 4. Handling guests' reviews, including publishing, suppressing, and responding to their feedback.