Florent Herisson's Location
Osaka, Osaka, Japan, Japan
Florent Herisson's Contact Details
Florent Herisson work email
- Valid
Florent Herisson personal email
n/a
About Florent Herisson
Florent Herisson is a CSR | Project Management | QA/QC | Data Analytics. He is proficient in Espagnol, Japonais and Anglais.
Florent Herisson's Current Company Details
CSR | Project Management | QA/QC | Data Analytics
Florent Herisson Work Experience Details
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Audit Management, Marketing Development, Development Of It ToolsToto Trade Wine Aug 2021 - Feb 2022Osaka, JaponIn charge of switching the company from analog to digital structure.Database and marketing tools creation using own designed application in PhP, PostgreSQL, python(Django especially).
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メッキ加工エイシンテクノ株式会社 Sep 2017 - May 2021大阪• Chrome electroplating of specific electronic parts from a few micron to a few centimeters.• Developed own chemical solution using different chromic acid and other acids for density and hardness optimisation.•Evolution in high risk environment (Multiple acids manipulation, understanding of security measures in Japan).• Project Leader in the development of a new working process, leading to Quantity and Quality improvements (switching production from a few hundreds to thousands a day and developing the Quality tests solution).
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Customer Support - Tier 3 Bioware - Team CaptainElectronic Arts (Ea) Jan 2015 - Apr 2017Galway, IrelandStar Wars: The Old Republic specialist advisor, managing escalation queues.• Maintaining main KPI since beginning of mission with Tier 3 team.• Assisting co-workers on Technical issues and investigating post release bugs in Multiplayer game environment.• This position implied the extensive use of JIRA and other internal tools to communicate with the development team in Austin, Texas for bug reporting. -
Customer SupportElectronic Arts (Ea) Sep 2014 - Jan 2015Galway, Ireland• FIFA 2015 – Sims 3 & 4 – Dragon Age: Inquisition – The Simpsons: Tapped Out, and other games in the EA catalogue coverage on technical and billing issues with the French market.• 100 % Csats from my start as an agent within EA• Assisting co-workers on Technical issues.
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Customer Support RepresentativeZenimax Online Studios Feb 2014 - Sep 2014Galway, Ireland• Billing, providing solution to billing queries, account queries, and workarounds to deliver access to The Elder Scrolls Online.• Technical, solving network issues, solving technical bugs and watching over new developments on the gamer side, hardware and network technology.• Providing on time reports on nightshifts activities through Top 3 issues and headcounts.• Assisting co-workers on Technical issues.• QA testing in Alpha and Beta stages (Functionality Testing, Regression, BAT or SmokeTesting). -
Customer ServiceConcentrix May 2013 - Feb 2014Belfast, Royaume-Uni• Handling of ASOS customers queries on all mediums available (e-mails, phone, Socialmedia including Facebook, twitter, Google+, Instagram)• With a minimum of 65 contacts a day, up to 140, and providing quality ratings above 90%weeks after weeks for ten months. -
Freelance Marketing SurveyFreelance (Self Employed) Jan 2008 - Apr 2013Ville De Paris, Île-De-France, France• Data analysis, transfer of survey results for studies directly after marketing surveys on the field.• Recruitment of short-term contracts for marketing surveys, specialized on face-to-face operations. -
Co-FounderOkodom Jan 2006 - Oct 2007Ville De Paris, Île-De-France, France• Co-founded Okodom company dedicated to promote domestic service through the Internet.• Design and maintenance of the data base mechanics using PGrSQL and Php
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Survey Field ManagerAudirep Sep 2002 - Feb 2005Clichy, Île-De-France, France•For different marketing surveys, supervised the management and constant recruitment of surveyors all over France.•Developed new informatics tools for logistic and management of these and introduced the use of palm pilots for direct recording in the field.
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Co-Founder And Project DirectorScenaris, Ltd Jan 2000 - May 2002Montréal, Québec, Canada• Company specialized in pre-production of multimedia creations. • Analysis of the Canadian market, providing financing solutions in France and Quebec. • Worked in product definition and evolution, i.e., the creation of video games scenarios (The Fourth Coming tm).
Florent Herisson Skills
Service Client
Services D'assistance
Vente
Formation
Recrutement Cdd
Recrutement
Gestion De Projet
Gestion Du Temps
Gestion Des Contrats
Teamwork
Microsoft Office
Florent Herisson Education Details
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English Language And Literature/Letters
Frequently Asked Questions about Florent Herisson
What is Florent Herisson's role at the current company?
Florent Herisson's current role is CSR | Project Management | QA/QC | Data Analytics.
What is Florent Herisson's email address?
Florent Herisson's email address is fherisson@ea.com
What schools did Florent Herisson attend?
Florent Herisson attended Université Paris-Sorbonne.
What are some of Florent Herisson's interests?
Florent Herisson has interest in Children.
What skills is Florent Herisson known for?
Florent Herisson has skills like Service Client, Services D'assistance, Vente, Formation, Recrutement Cdd, Recrutement, Gestion De Projet, Gestion Du Temps, Gestion Des Contrats, Teamwork, Microsoft Office.
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Florent Herisson
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