Florent Langouche Email & Phone Number

Barcelona, Catalonia, Spain

C. Del Consell De Cent, 378, 08009

• Supervised 15 employees while driving sales growth and profitability.• Created and oversaw plans for revenue development, service management and cost controls.• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.• Prepared employee schedules to maintain appropriate staffing levels during peak periods.• Scheduled and directed staff in daily work assignments to maximize productivity.• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.• Optimized profits by controlling food, beverage and laborcosts.• Updated computer systems with new pricing and dailyfood specials.• Enforced sanitary practices for food handling, generalcleanliness and maintenance of dining and kitchen areas.• Directed and coordinated restaurant activities to obtainoptimum customer service and strong employee development.

1 Kildare Street, Dublin 1

• Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.• Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.• Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.• Scheduled and directed staff in daily work assignments to maximize productivity.• Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.• Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.

1 Wellington Quay, Dublin 2

• Trained new employees in operational procedures and modeled duties for front and back house positions.• Supported highest standards to support company reputation.• Recruiting, interviewing and hiring baristas.• Arranged merchandise and built eye-catching displays toincrease sales.• Implemented recycling and compost programs to reducetrash waste and improve green footprint.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Part of team managing cafeteria; Play in Handball Team

Baccalauréat

Pole Espoir Handball