Florent Ehret-Franck Email & Phone Number

Bordeaux, Nouvelle-Aquitaine, France

• Audit et diagnostique des SI, constitution et pilotage schéma directeur d’évolution et de transformation• Définition et accompagnement de la gouvernance SI, optimisation fonctionnelle et financière • Accompagnement à la constitution des appels d’offres et des expressions de besoin, aux cadrages de projet et aux choix des solutions et services,• Cyber-vigilance et plan de sécurisation technique et comportemental• Intervention auprès de PME/ETI, grands groupes, cabinets de conseil, Equity, BPI France.

Paris Area, France

Perimeter : Network, cloud & hosting, telepresence and converged communication - France and international• Team management : 8 employees Customer Service Manager• Creating and improving client reporting in compliance with contractual commitments (SLA)• Monitoring of customer relationship, satisfaction and retaining• Incident management, escalation and improvement plans• Identification, definition and management of company’s processing improvement projects.Results :• Increased number of customers followed by the team while maintaining customer satisfaction (annual audit campaigns):extent to the 50 largest customers: CA 25 M €/year• Strengthening collaboration with Sales services (before & after sales) and contribution to the increase of revenues inFrance.

Paris Area, France

Perimeter : Network, cloud & hosting, security - France and international - Customer : Société Générale• Team management : 2 pre-sales, 5 project manager & 15 engineers and technicians• Management of pre-sales account activities: needs assessment, validation of bids, negotiations with buyers• Management of project activities: review of actions / milestones / planning, cost and effective solutions operability• Monitoring customer relationship, satisfaction and retaining• Monitoring the quality of services, driving steering and strategic comities, ensuring contractual indicators commitmentsResults :• Expansion et extension of project business (doubling of total project case in three years, increase the operating businessfigure by adding solutions sold in the project)• Increased of the network and security operating perimeter in France and abroad (Canada, Asia, USA)• Support in the definition and implementation of an offshore governance (India).

Paris Area, France

Perimeter : Network, security - France and international• Team management : 20 engineers and technicians• Responsible for multiple accounts in the field of network and security for outsourcing services and integrations (Veolia,Ministry of Labour, GEANT Network of Research and Education of the European Commission).

Paris Area, France

Perimeter : Network and security - France• Team management : 8 technicians• Network and security engineering of a multi-operators architecture connecting all France and DOM/TOM agencies• Monitoring and providing guidance for effective support by the operating teams.

Paris Area, France

Perimeter : Network and security - France and international• Team management : 8 engineers and technicians• Management of network operations teams for GIANT: Research Network and universities funded by the EuropeanCommission, bringing together all the national European and worldwide Research Networks structures (USA, Switzerland /CERN, Canada, Japan, Australia, Africa, India).

Engineer’S Degree

High School