Florent Jolivet Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

For La Poste - Project DirectorLed the national transition of postal offices from xDSL to Optical Fiber, enhancing infrastructure capabilities across France and managing project scopes, timelines, and risk assessments to ensure seamless infrastructure transitions.For a French telecom operator - Early conception of a new gateway leadPioneered the development of a next-generation telecom gateway, incorporating predictive analytics to forecast long-term customer needs and… Show more For La Poste - Project DirectorLed the national transition of postal offices from xDSL to Optical Fiber, enhancing infrastructure capabilities across France and managing project scopes, timelines, and risk assessments to ensure seamless infrastructure transitions.For a French telecom operator - Early conception of a new gateway leadPioneered the development of a next-generation telecom gateway, incorporating predictive analytics to forecast long-term customer needs and integrating advanced technologies such as WiFi 6E, XGS-PON, and IoT. Directed feasibility analyses and cost evaluations, optimizing technology deployment strategies to achieve superior performance/CAPEX ratios. Show less

Paris Et Périphérie

*Directed consumer retention strategies for non-combustible products (IQOS and VEEV) to support a cigarette-free future.*Developed a comprehensive consumer services ecosystem, including registration, support, loyalty programs, and targeted offers, driven by consumer insights and market data.*Led the go-to-market strategies and cross-functional team coordination to ensure seamless deployment of new services, enhancing brand value and consumer engagement.

Région De Paris, France

Developed and implemented innovative B2C broadband offers, enhancing market competitiveness and customer satisfaction.* Strategic Development: Conducted comprehensive analysis of existing offerings and competitor benchmarks. Led market and consumer studies to identify and define trends in next-generation broadband, anticipating future consumer demands.* Mobile Network Leadership: Directed engineering strategies for the 4G network, analyzing and forecasting the needs for 4G cells and… Show more Developed and implemented innovative B2C broadband offers, enhancing market competitiveness and customer satisfaction.* Strategic Development: Conducted comprehensive analysis of existing offerings and competitor benchmarks. Led market and consumer studies to identify and define trends in next-generation broadband, anticipating future consumer demands.* Mobile Network Leadership: Directed engineering strategies for the 4G network, analyzing and forecasting the needs for 4G cells and frequency bands specifically tailored to 4G Home customers.* Fixed Network Initiatives: Managed the investment case for XGS-PON (FTTH 10Gb) technology, designing deployment plans based on customer demand projections and geomarketing data to optimize adoption ratios.* Device Management: Defined customer technology requirements to forecast and plan for next-generation telecom gateways, overseeing sourcing and the RFP process.* Product Marketing: Created new ISP offers across multiple technologies (xDSL, fiber, satellite, 4G/5G FWA). Developed comprehensive business plans and marketing strategies, and validated concepts through PoCs, beta testing, and pilot programs. Led cross-functional teams to transform concepts into successful market launches.* Agile Transformation: Ensured that all new initiatives complied with Agile and SAFe methodologies. Innovated and implemented flexible processes and design thinking to deliver high-value results rapidly and incrementally.* Performance Monitoring: Monitored and analyzed commercial performance metrics such as sales, market share, churn rate, and ARPU. Implemented strategies to enhance sales performance and tracked customer satisfaction through KPIs like Net Promoter Score and customer surveys. Show less

Paris Area, France

Led the implementation and promotion of a comprehensive suite of gaming products and services across the EMEA region, encompassing game stores, cloud gaming services, esports marketing activations, and video-on-demand platforms.* Strategic Oversight: Conducted extensive market analysis and intelligence gathering to benchmark against competitors and identify key market opportunities. Analyzed and synthesized data to derive actionable customer insights.* Product Specification: Defined… Show more Led the implementation and promotion of a comprehensive suite of gaming products and services across the EMEA region, encompassing game stores, cloud gaming services, esports marketing activations, and video-on-demand platforms.* Strategic Oversight: Conducted extensive market analysis and intelligence gathering to benchmark against competitors and identify key market opportunities. Analyzed and synthesized data to derive actionable customer insights.* Product Specification: Defined and refined gaming product offerings, including cloud gaming and retail game stores. Developed marketing strategies and sponsorship activations. Collaborated with partners to create mutually beneficial business models and robust business plans, effectively presenting and advocating for these projects within the company.* Program Management: Directed a large-scale program encompassing multiple projects related to gaming products, spearheading the shift to Agile and SAFe methodologies to enhance scalability and responsiveness.* Operational Marketing: Supported regional marketing teams in developing and implementing go-to-market strategies, focusing on customer acquisition, digital marketing campaigns, event activations, and content editorialization specific to gaming and esports.* Performance Reporting: Evaluated the efficiency and impact of deals and product strategies, providing comprehensive reports and insights to senior management to inform ongoing and future strategic decisions. Show less

Région De Paris, France

Led the development and integration of advanced customer service technologies, including voice recognition and IT solutions, leveraging data intelligence to enhance user interactions and service quality.* Agile Leadership: Championed Agile Scrum practices among internal and external stakeholders, establishing a framework for agility across project environments. Promoted best practices to enhance project delivery and responsiveness.* Team Coordination: Directed a large… Show more Led the development and integration of advanced customer service technologies, including voice recognition and IT solutions, leveraging data intelligence to enhance user interactions and service quality.* Agile Leadership: Championed Agile Scrum practices among internal and external stakeholders, establishing a framework for agility across project environments. Promoted best practices to enhance project delivery and responsiveness.* Team Coordination: Directed a large, multidisciplinary team of over 30 professionals, including software engineers, business owners, system administrators, and QA specialists, ensuring cohesive project execution and alignment with strategic goals.* Strategic Planning: Defined the product vision and developed a high-scale roadmap, aligning long-term objectives with immediate operational requirements to drive sustained innovation and growth.* Backlog Management: Managed the product backlog, crafted detailed user stories, assessed business value, and prioritized tasks to maximize project impact and resource efficiency.* Scrum Facilitation: Led key Scrum ceremonies, including daily stand-ups, sprint planning, and sprint reviews, fostering a collaborative and transparent project environment.* Quality Assurance: Ensured product quality by maintaining a robust connection between testing teams and business requirements. Managed daily quality of service and user experience metrics to uphold high standards.* Internal Advocacy: Actively promoted the product within the organization, highlighting its benefits and aligning support across departments to ensure widespread adoption and success. Show less

Levallois, France

Supporting the program manager by building a BtoB loyalty program for L’Oreal distributors* Gathering and drawing up marketing requirement * Product design : web interface including loyalty point system and e-shop* Distributors quality of experience measurements and reporting

Nea Moudania, Greece

6-month act of voluntary project presented and submitted to Enactus competition (Gold medal at Enactus competition) promoting social entrepreneurship* Olive oil retail brand creation in hard-pressed Greek agricultural region* Business good practices evangelization. Business opportunities creation and formalization (business plans)* Implementing tools to allow brand creation : communications tools (online and offline), supporting tools (CRM)

Master'S Degree, Business Management

Echange universitaire à l'université de Tampere (Finlande)

Master'S Degree, It Business Management, Graduated With Honors