Florent Roussel Email & Phone Number

Octeville-Sur-Mer, Normandy, France

France

Dubai

Responsible for the Services Project Management activities in the "Sidel Asian" region (Africa, Middle East, South and East Asia and Greater China), I drive and support my team (Located in Dubai, Shanghai and Bangkok) to quote, plan, execute (supply phase) and install Services Projects up to the Customer acceptance. We are always aiming to the right balance between Customer satisfaction, long-term partnership, but also company benefit and growth. Therefore, we are constantly looking for continuous improvements in our way to animate the Sidel supply chain (resources and material, internal and external suppliers).Supporting the Services Account Managers to better sale, we are now well perceived as technical prescribers within our region. 2020 turn-over target 43M€. Main Services Project in AOA: LC, LI, Molds, Line relocations…

Le Havre Area, France

Elaborating the Maintenance Strategy & targets (BP) for the Group, my mission was to support the zones to implement their specific tactics and achieve their respective sales budget.Always ensuring alignment between the central strategy and the local objectives, we were with my team developing the Maintenance product portfolio to better match with our customer needs: Maintenance contracts, Maintenance plan (with the Engineering departments collaboration), trainings, Audits, Diagnostic visits, …Between the Field (customer site) and the Engineering departments I learned a lot about the SIDEL divisions in this function (blowing, filling, labelling, E.O.L…). It gave me the opportunity to create strong connections with key actors that I am still using today.

Le Havre Area, France & Then Franckfort Germany

Leading the Services Business first in Europe and Africa, and then Europe and CIS, I was in charge of the yearly turn-Over and margin achievement of our region: 2014 T.O. 119M€.My mission was to Lead and Manage the Services ECA team (80 HC). We were supporting our customers in many ways, providing them with appropriate services solutions such as: Machine & Line upgrades (O&U), Technical Assistance, Spare Parts, Field Service Engineers, Maintenance solutions & Agreements, Trainings, etc.Our focus was to provide the customers the best level of support through the implementation of a close and strong relationship: customer centric approach and long-term partnership were 2 strong pillars of our strategy.

Le Havre Area, France

I was coordinating one of the biggest internal engineering projects ever deployed in Sidel. Sidel at that time was still the gathering of different companies, all experts in their own field (blowing, filling, labelling…).Becoming a recognized complete line provider was key for Sidel at that time, and great efforts were to be made to offer to our customers a harmonized complete line made of similar equipment groups (same look and feel, same automation structure, common key components…). Supported by our consultant team, I was making sure the different divisions in Sidel were moving in the right direction and in a consistent way. Having the buying of all divisions was most probably the biggest challenge.Also building a Modular Architecture platform fulfilling the exact customer needs (not more not less) was a constant point of attention, and there my Services experience was key to influence the different engineering departments.

Le Havre Area, France

In charge of various customer territories (France, UK, Spain, Italy mainly), I was supporting them by providing the adequate Services products to secure and/or improve their production performance. Technical advises, technicians management from the office, trouble shooting on line, selling Spare parts and other Upgrades was my daily tasks. Visiting customers on regular basis and proposing them improvements on their Install base was also a big part of my job.

Le Havre, Normandy, France

Dedicated most of these years to the United States territories (4 years) I had also the opportunity to work in UK, France, Germany, Austria, Italy, Spain, Algeria, Cameroun, Ivory Coast, Saudi Arabia, Turkey, etc.Starting on the field as a polyvalent blower technician, I quickly had the opportunity to manage FSE teams. I was coordinating the installation of machines/ lines in full respect of the planning and associated budget. These missions were usually lasting from several weeks up to several months depending on the size of the project. Most challenging projects executed successfully: 2 SBO 48/38 in Poland Spring (NW).