Florentya Erchel Email & Phone Number

Bali, Indonesia

- Assist in sales reporting such as sales performance, business leads, QSAP, weekly report and etc.- Coordinate with 15 hotels regarding sales reports such as S&M monthly report, business leads, account grid, QSAP, targets and etc.- Create yearly contract rate with 300+ accounts of domestic and overseas travel agent.- Create campaign rate for every market such as Europe, Asia, China and Taiwan, Middle East and etc.- Summary and analyze 15 hotel performances from room night production, room revenue production, nationality and other sales reports.- Assist sales team (DOSM, ADOS, SSM, SM and ASM) for doing product presentation, sales trip, sales blitz, coffee break presentation, hotel site inspection, tradeshow such as ATF, SATTE, NATAS, ITB, BBTF and etc.- Handle booking reservation through e-mail, WhatsApp and direct call.- Create travel advance, expense report, travel authorization form, confirmation letter, guarantee letter, purchase order and store requisition.

Jakarta, Indonesia

- Handling reservations, preparing customer invoices, accepting payments and processing refund or cancellation requests.- Answer questions regarding rates, availability and information about the resort.- Contributing in the implementation of marketing strategies.- Resolve various issues and complaint from customers.- Suggest various packages, facilities and amenities to guests. - Manage and close reservation to increase bookings by maintaining strong knowledge of resort products, services and facilities.- Create sales order using accurate invoice, purchase order using MOKA point of sale, reimbursement form and items request form.

Bali, Indonesia

- Greeting and escorting guests to their tables.- Taking guest orders.- Memorizing the menu and offering recommendations to upsell.- Serving food and drink orders. - Understanding and operating VHP system.- Understanding and operation EDC machine.- Providing excellent customer service to guests.- Preparing some events such as birthday, meeting and others.- Arrange table settings and maintain a tidy dining area.- Carry dirty plates, glasses and silverware to kitchen for cleaning.

Bachelor'S Degree, Hospitality And Tourism, 3.89

Senior High School, Science