Colette Flores Email & Phone Number

Frederick, Maryland, United States

Replenishment Account Representative - March 2024• Acted as point of contact for Sales Representatives, customer Replenishment Manager, and VP of Sales.• Maintained weekly supplier reports tracking order forecasting, sales goals achieved, and merchandise quantities on hand. Presented reports on a weekly basis to top-level executives including the CEO and VP of Sales and Marketing. • Collaborated closely with the Head of Accounting and Purchasing to provide evidence and file disputes on vendor debits, and successfully raised the amount of charges reversed by 30%.Accounts Receivable Specialist - July 2023• Supported the Accounting Department by verifying customer payments, performed reconciliations, and resolved customer payment discrepancies. • Researched and identified discrepancies and provided documentation to clients to decrease the average time to resolve customer billing disputes by 10%. • Created and maintained accurate records of AR aging reports in QuickBooks and Microsoft Excel to track overdue payments resulting in a 70% reduction in outstanding balances.Customer Service Assistant - May 2023• Provided dedicated administrative support to Office Manager, Head of Accounting and Purchasing, and VP of Sales and Marketing. • Created and maintained a customer order database and detailed records system to effectively improve order fulfillment and efficiency by over 80%. • Built an automated order calculator in Microsoft Excel to streamline order processing and improve accuracy. • Managed and oversaw every step of all incoming orders for brick and mortar replenishment clients.• Tracked and distributed materials and shipping documents to the Warehouse Manager and logistics team.

Frederick, Maryland, United States

Administrative point of contact for local schools ordering large quantities of books.• Successfully processed and shipped over $800,000 worth of client orders.• Managed the Community Business Development email and responded to client questions, collaborated directly with the department manager, and created and distributed invoices for clients.• Designed and established a customer database in Microsoft Excel to organize client payment information, shipping addresses, and track product inventory.

Los Angeles, California, United States

Created transcripts for audio files from college lectures and academic interviews.• Typed an average of 80 words per minute and maintained a 98% accuracy rating for all transcripts.• Created macros within Microsoft Word to improve work efficiency.• Researched technical and medical terminology for project accuracy.

Bethesda, Maryland, United States

• Designed and managed company website.• Wrote and maintained product listings using search engine optimization skills to promote website traffic.• Increased sales using digital marketing campaigns and tracked finances by creating an Excel spreadsheet to manage cost of materials versus sales.