• Providing excellent support in a complex team environment to a team of senior managers, team leaders and analysts and coordination w/ SME’s as needed.• Accurate treasury & event planning for HOLA (Helping Organize Latino Achievement, an employee resource group). Events consist of 20–2,000 attendees. Managed curation of visually appealing email, flyer & poster communication to garner a broad audience.• Effectively organized community outreach organization events (volunteerism) with Discover’s Lake Park center and external organizations including: The Utah Food Bank, Big Brothers Big Sisters, JDRF and KABOOM.• Primary support for Credit Operations budget balancing in coordination w/ HQ partners. Successfully saved ~$48,000 in budget spending via headset replacement program.• Compassionate of employee needs and effectively handles private situations independently while navigating ambiguity with a goal to find a quick resolution.• EXCELLENCE award winner, recognized for consistent high performance in task completion, coordination and research for employees and overall friendliness.

Credit card application reviewal in accordance with ECOA regulations, detecting fraud characteristics and investigating when needed while working cohesively with multiple business units in order to further process applications. Application evaluation via public records, legal documentation and credit bureaus with a close attention to detail for application processing. Overcoming objections in a patient manner while taking accountability with confidence to explain final decisions. An average week sustains of communicating with 400-500 applicants in a combination of inbound and outbound phone calls. Discover uses several verification systems such as Focus, Orion, Cisco WebEx and MyView among internal applications. Frequently rewarded for customer satisfaction for performance, leadership and attendance under the “Leaders & Legends” award at Discover.