Floretta Barbee Email and Phone Number

• Analyzes taxpayer issues and concerns, determining the proper resolutions based on accounting systems, policies, and procedures.• Adheres to real property laws and tax codes for proper resolution for more complex tax issues and ensure accurate information is disseminated to taxpayers.• Develops and maintains quality control systems to ensure accuracy of the real property tax accounting program.• Develops and maintains subsidiary accounting system to provide accountability and control of real property revenues.• Prepares reconciliation worksheets and closing reports to ensure the validity of account records and computer files.• Performs independent research and conduct extensive analysis to resolve unusual problems.• Ensures that financial institutions timely provide an accurate list of properties for which they are responsible for the payment of real property taxes in accordance with procedure required by D.C statue.• Prepare manual tax bills that are based on real property laws and regulations along with information obtained from a thorough review and analysis of tax records and online real property systems and subsystems.• Assists with training employees in procedures of the unit.• Identifies significant change in tax data and determines the causes and resolutions.• Review and evaluate waiver requests to provide advice to assist management in making decisions• Prepared and mailed client invoices within expected time frames to promote likelihood of on-time payments• Provide top customer service to taxpayers and create a team environment

• Cultivated impactful relationships with customers and drove business development by delivering product knowledge• Set up and activated customer accounts to alleviate burden on manager• Managed accurate and adequate cash stock and inventory balances• Exceeded revenue objectives by promoting personal loans to customers during service, account and sales follow-up calls• Reconciled credit card payments and balances

• Received cash and checks for deposit, verified amounts, and examined checks for endorsement• Collect loan payments and placed holds on accounts for uncollected funds, according to organizational procedures• Counted as much as $25,000 in daily funds with manual and machine-assisted methods• Exceeded sales goals by promoting bank products and services in every interaction