Florian B Email & Phone Number

Birkenhead, Gb

Manchester Area, United Kingdom

Manchester, England, United Kingdom

1. Supervising and mentoring a team of 20 customer service representatives,providing guidance and support to maximize productivity and performance.2. Maintaining food quality standards without variation, maintaining high standards of foodsafety and sanitation, and maintaining all equipment in good working order.3. Implementing daily checklists and objectives to give the team clear direction and helpdevelop new team members.4. Collaboratively working with store leadership to drive financial performance in sales,profit, budget control, meeting plans, and controlling shrink.5. Trusted with service and merchandising lead roles, ensuring company programs arefollowed and goals are achieved in all elements of customer service, furniture sales, andoverall store presentation.6. Monitoring team KPIs, identifying areas for improvement, and implementing strategiesresulting in a 20% reduction in customer complaints and a 15% increase in customersatisfaction.

Devised planning for wave dispatch by arranging predominantly EV (a total of 120 and 60DSP 1.0 logic). Executed all of the Under Roof processes relevant to product dispatch andhybrid shift population best practices to deliver on-time results.□ Established a new warehouse in 2021 with an average volume capacity of 55K parcelsdelivered per day (reaching 75K in peak times) with strong KPI, including, First-dayDelivery Success with 99.4% as compared to the target of 99.2%, On time Dispatch98.25% versus EU target of 96% by applying Agile practices saving thousands of pounds.□ Designed sustainable mechanism known as Suitable, Qualified, Equalised, Prepared,SQEP through flow charts regarding prioritization of problem-solving processes, thismechanism increased productivity by 34% by identifying and investigating pain pointswithin the process and developing solutions to resolve inefficiencies throughout theoperation.□ Led the yard supervisors' team and operation - invented and simplified a dispatch planwhich has put the station in the top 5% out of 75 Delivery Stations for a key metric (ontime dispatch) - my plan has been adopted by 3 other Delivery Stations□ Liaising with Human Resources and conducting investigations, disciplinaries, interviews,and performance reviews, ensuring policies are being implemented and the employees arereceiving the support they need.□ Managing a team of 70 direct reports and 12 indirect reports (delivery service partners)through 1:1 meetings, performance reviews, and team engagement while delegating andsupervising task completion.□ Responsible for financial decisions in terms of assessing and approving/rejecting invoicesfor additional on-road costs, authorizing payments towards projects and employeeengagement events, analyzing data to improve financial efficiency and minimize unforeseencosts on a daily basis (saving the company in my last four weeks£65000).

Manchester Area, United Kingdom

Provided training to problem solvers and coordinated with SMEs to attain daily business goalswith a focus on enhancing standards and performance. Led implementation of on-site safetyproject, ‘project UV’, a pilot COVID project to maintain the health and safety of associates inthe workplace.□ Formed a function at the delivery station, to organize flow meetings to increase productivity;attaining 99.92% sort compliance in 2020 and generating millions of revenue by deliveringthe biggest volume in the world, 6,438,887 shipments.□ Optimised key metrics within the delivery station for several activities, including sortcompliance, pick cycle times, PNOV, project JEDI, and collection process.□ Utilised Excel to analyze problems/defects in an efficient manner.□ Resolved problems on all customer requests resulting in saving 70+ defectsthroughout night shift operation.

Athens,Greece

Augmented efficiency through thorough management of purchasing and ordering programs,warehouse operations, and sales activities. Oversaw warehouse inventory by educatingmilitary personnel on logistics software programs.□ Employed new software programs to formulate new storage systems andreorganized the warehouse to maximize productivity and accuracy.□ Completing daily stock counts on shift ensuring stock is rotated correctly and there were nodeviations against stock delivered to the site

Athens,Greece

Sourced qualified vendors and distributed finished goods through ELTA, ACS, and DHLsoftware. Conducted past performance data analysis to predict needs and productionschedules. Revitalised warehouse by categorizing products as per Pareto law and ABCanalysis.□ Excellent management and organizational skills, acquired by leading and supporting ateam of over 50 people, ensuring all processes run efficiently by following proceduresand aligning teams with the company’s core values.□ Controlled supply chain operations, including purchasing and inventory of raw materialsthrough the implementation of Atlantis ERP 2.0 logic software.□ Built chase strategy to initiate active RFID technology with a focus on reviewing real-timeinventory stock and procurement concept; enriching productivity by 15% and minimizingoverhead by more than a third.□ Daily production planning, productivity tracking, and reporting utilising thewarehouse management system to run weekly shipping reports□ Successfully managed up to 25 employees per shift by monitoring workload, assessingperformance, and assigning duties.

Msc Procurement Logistics And Supply Chain Management, Supply Chain, Distinction

Bachelor'S Degree, Applied Economics, 2:1