Florian E. Email & Phone Number

Arlington, VA, US

• Customize and configure Salesforce to align with the organization's requirements.
• Perform routine system updates, ensuring all components remain current.
• Manage user profiles, access, and permissions to uphold data security standards.
• Offer continuous support and training to Salesforce users.
• Address and resolve user issues through troubleshooting, collaborating with internal teams, and engaging Salesforce support as necessary.
• Supervise data quality and integrity within the Salesforce platform.

Arlington, VA, US

• Strong understanding of Salesforce declarative capabilities, with the ability to build Salesforce Lightning App Pages, Custom Objects, Formula Fields, Page Layouts, and Custom Tabs.
• Extend or Restrict user and profile access via configuration of Sharing Rules, Permission Sets, Field Level Security, tab Settings, and Restriction Rules.
• Respond to cases and create Knowledge Articles to enable users to answer FAQ’s.
• Create Language Training Reports in Experience Cloud to enable Instructors to evaluate student performance.
• Configure, maintain, and support the organization’s portfolio of enterprise business applications, including Salesforce, Conga Sign, Box, and Agile Accelerator.
• Serve as liaison between users, stakeholders, and Development Team.

• Performed several administrative duties such as patient record and insurance information management.
• Exercised excellent customer service while interacting with patients both over the phone and in person.
• Demonstrated the ability to perform clinical/technical/service/administrative tasks.
• Monitored monthly clinical schedules, adjusted according to the Dental Professional.
• Assisted with a variety of dental & prosthodontic procedures as needed.
• Protected patients and employees by adhering to infection-control policies and protocols.