Florian E. Email & Phone Number

Arlington, Va, Us

• Customize and configure Salesforce to align with the organization's requirements.• Perform routine system updates, ensuring all components remain current.• Manage user profiles, access, and permissions to uphold data security standards.• Offer continuous support and training to Salesforce users.• Address and resolve user issues through troubleshooting, collaborating with internal teams, and engaging Salesforce support as necessary.• Supervise data quality and integrity within the Salesforce platform.• Implement and uphold data hygiene best practices, encompassing data deduplication and cleansing.• Design and implement automation processes utilizing workflows, process builder, and other tools.• Develop and sustain customized reports and dashboards to offer actionable insights.• Create and modify fields, page layouts, and record types.• Build and maintain custom objects, workflows, and validation rules.

Arlington, Va, Us

• Strong understanding of Salesforce declarative capabilities, with the ability to build Salesforce Lightning App Pages, Custom Objects, Formula Fields, Page Layouts, and Custom Tabs.• Extend or Restrict user and profile access via configuration of Sharing Rules, Permission Sets, Field Level Security, tab Settings, and Restriction Rules.• Respond to cases and create Knowledge Articles to enable users to answer FAQ’s.• Create Language Training Reports in Experience Cloud to enable Instructors to evaluate student performance.• Configure, maintain, and support the organization’s portfolio of enterprise business applications, including Salesforce, Conga Sign, Box, and Agile Accelerator.• Serve as liaison between users, stakeholders, and Development Team.• Collaborate with Development team to automate business requirements and manage Application Lifecycle from planning phase to release phase.

• Performed several administrative duties such as patient record and insurance information management.• Exercised excellent customer service while interacting with patients both over the phone and in person.• Demonstrated the ability to perform clinical/technical/service/administrative tasks. • Monitored monthly clinical schedules, adjusted according to the Dental Professional.• Assisted with a variety of dental & prosthodontic procedures as needed.• Protected patients and employees by adhering to infection-control policies and protocols.