I can't say that I excelled at knitting at school (the poor pot rag could even stand on its own... well, tightly knitted 😉 ). But I love 'knitting' people, technology and business together to help teams and businesses excel and make a significant impact on customers' experience.As such, I pride myself on my ability to motivate teams by creating a collaborative and innovative environment. By setting clear objectives and providing consistent feedback, I aim to align each team member with larger company goals and empower them to do their best work. And whether it's a change in project requirements or a sudden challenge, I remain calm and focused, providing clear communication to guide my team through any scenario.With over two decades of experience in telecommunications and technology, I have honed my skills as a senior product and programme manager with industry leaders such as Telefonica Germany and Microsoft. My career has been characterised by successful execution of complex projects, innovative problem solving and a commitment to driving significant improvements in product development and customer engagement.At Telefonica Germany, I currently lead the Buy and Partner tribes and manage diverse and talented teams. By integrating AI technologies, I have increased team efficiency by over 40%.With strategic insight and a focus on customer experience and engagement, I transformed the O2 customer forum into a major SEO and presales powerhouse with 1.2 million monthly visitors. At Microsoft, I grew the EMEA technical support forums, engaging over 300,000 users per month and managing a team of 14 support engineers across six European markets.Key strengths:- Strategic vision: Leverage AI integration, project management tools (Jira, Confluence) and data analytics (PowerBI, Google Analytics) to drive innovation.- Leadership and Communication: Leading cross-functional teams, fostering innovation and driving performance improvement through a collaborative environment.- Customer Centric Approach: Deep understanding of customer needs, demonstrated through successful implementation and management of customer support forums and direct feedback initiatives.Fluent in German and English, with advanced knowledge of Italian, I navigate and manage international projects with ease.If you're looking for a dedicated professional who thrives on 'knitting' people, technology and business together, let's connect the threads 😉. Together we can achieve remarkable results.